Service Advisor

1 day ago

Ajman, United Arab Emirates Al-Futtaim Full time

**Job Requisition ID**:164270

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**
We are currently seeking skilled and results-oriented Service Advisors to join our Lexus team in Ajman. The Service Advisor is the representation of the brand and division to the customer. This role maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, leading to revenue achievement and customer retention.

**What you will do**
- Build long-term relationships with customers to ensure customer retention and loyalty.
- Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
- Actively engage with customers through consultation on their needs and service requirements, ensuring the vehicle is fixed right the first time.
- Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers, maintaining the on-time-delivery commitment5.
- Provide detailed explanations of all work performed and costs associated with repairs at the time of vehicle delivery.
- Effectively manage customer complaints to satisfactory closure, sustaining and improving Customer Service Value and Net Promoter Scores.
- Comply with all Standard Operating Procedures, Company policies, and Distributor Programs to ensure consistency in the customer experience.

‎‎

**Required skills to be successful**
- Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
- Technically proficient with product and process. Provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communications skills, Arabic speaker an added advantage

**About the team**
The Service Advisor will work closely with the Reception Manager, Aftersales Managers, and Workshop Teams. This role is crucial for achieving budgeted service and other sales revenue targets every month. The Service Advisor also plays a crucial role in obtaining optimum scores in the Principal’s dealer clinic activities.

**What equips you for the role**
- Diploma or Bachelor of Automobile/Mechanical Engineering.
- Working knowledge of MS Office; SAP knowledge preferred.
- Excellent customer handling and communication skills.
- Good teamwork and the ability to work extended hours to achieve targets and deliver on customer commitments.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.

  • Service Advisor

    6 months ago

    Ajman, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Advisor

    7 months ago

    Ajman, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Advisor

    6 months ago

    Ajman, United Arab Emirates Autoworkshop - ajman Full time

    Managing appointments, processing repair orders, quotes, and invoices, and providing excellent customer support both over the phone and face-to-face. - Diagnosing customer problems for technicians, securing customer approval for necessary repairs, promoting vehicle parts and accessories, and coordinating internal service work to meet customer...

  • Sales and Service Advisor

    4 weeks ago

    Ajman, United Arab Emirates al bayadh garage Full time

    Job Title: Service Advisor & Sales Executive Location: Al Bayadh Garage, Ajman, UAE Job Overview: Key Responsibilities: Customer Management: Engage with customers via WhatsApp, calls, and in-person, understanding their needs and offering relevant services. Service Selling: Explain and recommend appropriate mechanical, electrical, and cleaning services...

  • Beauty Advisor

    6 months ago

    Ajman, United Arab Emirates Abstract Star Business Center Full time

    **Beauty Advisor Requirements**: - Extensive and up-to-date knowledge of beauty trends, skincare products, and cosmetics. - A passion for the beauty industry. - Experience in sales, retail, or related field may be preferred. - Excellent customer service and sales abilities. - Strong communication and interpersonal skills. - Good analytical and problem...

  • Legal Advisor

    6 months ago

    Ajman, United Arab Emirates Nathan HR Human Resources Full time

    **Legal Advisor - Land Department Regulations Specialist** **Job Location: Ajman** Our client is a holding company in the UAE that holds franchises for multiple global brands of hotels, a real estate company, and other businesses under the group. **Responsibilities**: - ** Legal Compliance**: Ensure compliance with all local regulations and laws...

  • Legal Advisor

    6 months ago

    Ajman, United Arab Emirates Nathan & Nathan HR Full time

    **Legal Advisor - Land Department Regulations Specialist** **Job Location: Ajman** Our client is a holding company in the UAE that holds franchises for multiple global brands of hotels, a real estate company, and other businesses under the group. **Responsibilities**: - **Legal Compliance**: Ensure compliance with all local regulations and laws...

  • Beauty Advisor

    6 months ago

    Ajman, United Arab Emirates Abstract Star Business Center Full time

    Responsibilities - Greet customers upon their arrival - Demonstrate proper use of makeup and skin care products - Cross-sell beauty products, when appropriate (e.g. serums, body lotions and hair care products) - Identify customer needs and recommend cosmetics and skin care products based on their preferences - Help clients find products they’re looking for...

  • Service Advisor

    7 months ago

    Ajman, United Arab Emirates OWS AUTOMOTIVE Full time

    Ensuring the accuracy of all opened job cards as per the customers requirements. - Ensure all customers are advised on the needed and where a sales opportunity presented. - Monitor the workshop workflow to manage the customer schedules. - Ensure to receive written approvals on all customer estimate orders. - Liaise with all relevant departments to ensure...

  • Spare Parts Sales Advisor

    4 weeks ago

    Ajman, United Arab Emirates RAJI AUTO SPARE PARTS TRADING L.L.C Full time

    The Car Spare Parts Advisor plays a crucial role in ensuring that customers receive the right spare parts for their vehicles. They are responsible for providing excellent customer service, maintaining accurate inventory records, and coordinating with suppliers to ensure timely delivery of parts. The primary duties and responsibilities of a Car Spare Parts...

  • Sales & Service Adviser

    2 months ago

    Ajman, United Arab Emirates al bayadh garage Full time

    Job Title: Service Advisor & Sales Executive Location: Al Bayadh Garage, Ajman, UAE Job Overview: Key Responsibilities: - Customer Management: Engage with customers via WhatsApp, calls, and in-person, understanding their needs and offering relevant services. - Service Selling: Explain and recommend appropriate mechanical, electrical, and cleaning services...

  • Automotive Service Advisor

    2 months ago

    Ajman, United Arab Emirates WeSource Full time

    Salary: AED 4,000 per month - 8hrs/6 Days - Contract: 2 Months Extendable based on the performance - Location : Ajman - Own Visa/Can join immediately **Job Type**: Contract Contract length: 2 months Pay: AED4,000.00 per month

  • Customer Service Representative

    1 month ago

    Ajman, United Arab Emirates Sofia Garments & Uniform Full time

    Sofia Garments is a fast growing apparel and uniform manufacturer with an office in Dubai and factory in Ajman and are looking for a competitive E-commerce and Customer Success Executive with 3+ years experience in the garments and merchandising industry to develop field sales strategies and source new clients from the UAE and abroad **Job...

  • Customer Service Representative

    3 months ago

    Ajman, United Arab Emirates Sofia Garments & Uniform Full time

    Sofia Garments is a fast growing apparel and uniform manufacturer with an office in Dubai and factory in Ajman and are looking for a competitive E-commerce and Customer Success Executive with 3+ years experience in the garments and merchandising industry to develop field sales strategies and source new clients from the UAE and abroad **Job...

  • Beauty Advisor

    6 months ago

    Ajman, United Arab Emirates Ejalo Cosmetics Trading LLC Full time

    Join our team at Ejalo, a provider of beauty and skincare products with best prices dedicated to helping our customers look and feel their best. We are passionate about delivering exceptional service and expertise to our clients, providing them with the tools and knowledge to enhance their natural beauty with our cute products. **Qualifications**: -...

  • Insurance Advisor

    6 months ago

    Ajman, United Arab Emirates Orient Insurance Full time

    When the job meets business opportunity. Opportunity to work in a reputed group established since 1983. 40 k employee family and a very fast paced business environment. We are currently seeking motivated individuals to join our team as financial Consultants. The position offers a competitive basic salary along with an attractive commission...

  • Psychological Counselor

    3 months ago

    Ajman, United Arab Emirates Ajman University Full time

    **SUMMARY OF FUNCTIONS**: The Psychological Counsellor will provide mental health support and psychological services to students and individuals with disabilities within the Center for Inclusive Learning at Ajman University. The role focuses on supporting the emotional, psychological, and mental well-being of students, promoting inclusivity, and developing...

  • Banking & Corporate Finance Manager

    3 months ago

    Ajman, United Arab Emirates Dolphin Group Full time

    **Overall Purpose of Role**: As the Group Banking and Corporate finance Manager, you will play a pivotal role in managing the group banking operations and Corporate finance activities. You will be responsible for overseeing all aspects of banking management, liquidity management, cash flow forecasting, and corporate finance strategies to optimize the group's...

  • Cost Clerk

    3 months ago

    Ajman, United Arab Emirates Al-Futtaim Full time

    **Job Requisition ID**:163781 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...