Head of Property Management

3 months ago

Dubai, United Arab Emirates Savills Middle East Full time

**The Role**

We are looking for a dynamic and experienced Property Management professional to join our team and drive the strategic and operational success of the Savills Property Management division, initially with a focus on the UAE, but with future potential to develop into a regional position.

The Head of Property Management will work closely with the in-country Property Management teams across the UAE (Dubai, Abu Dhabi & Sharjah) to ensure a coordinated approach to Property Management, based on best practice and innovation drawn from the Savills Global Platform.

**Key Responsibilities**

Strategic Planning and Leadership
- Develop and implement property management strategies aligned with the company's overall business goals.
- Lead, mentor, and develop a team of property managers to achieve operational excellence and professional growth.
- Monitor and analyze market trends to identify opportunities for improvement and growth.

Operational Management
- Oversee the day-to-day operations of the property management teams, ensuring efficient and effective property management practices.
- Implement and maintain high standards of property maintenance, ensuring properties are safe, well-maintained, and compliant with all relevant regulations.
- Coordinate with other departments, such as leasing, marketing, and finance, to ensure seamless property management operations.
- Review current proptech systems in place and work with the Global resources to identify areas for upgrade, introduction or improvement.

Financial Performance
- Develop and manage budgets, ensuring financial targets are met or exceeded.
- Monitor and report on financial performance, identifying areas for cost savings and revenue enhancement.
- Oversee rent collections, lease renewals, and tenant retention strategies to maximize occupancy and revenue.
- Implement and manage framework for securing profitable new contracts
- Identify opportunities for driving efficiencies

Tenant Relations
- Foster positive relationships with tenants, addressing their needs and concerns promptly and professionally.
- Implement tenant satisfaction programs to enhance tenant retention and satisfaction.
- Ensure effective communication and coordination with tenants regarding property issues, maintenance schedules, and other relevant matters.

Client Management & Business Development
- Identify and target prime portfolios/assets to expand PM Portfolio
- Lead preparation and submission of proposals / presentations for new bids and client contact to secure mandate / gain feedback
- Provide senior point of contact for major clients
- Heighten profile of Savills Property Management through involvement in local / regional events, contributing to blog / PR content and networking
- Proactively seek opportunities to cross sell services

Management and Leadership
- Develop regional team structure to ensure optimal efficiency and quality of service delivery
- Act as mentor to direct reports and facilitate career advancement and progression.
- Work with regional HR to develop and implement division-specific training

Compliance and Risk Management
- Ensure compliance with all local regulations related to property management.
- Develop and implement risk management strategies to protect the company’s assets and mitigate potential liabilities.
- Implement procedures to conduct regular audits and inspections to ensure compliance with industry best practice and regulatory requirements.
- Oversee adherence to Audit and Compliance requirements

**Skills, Knowledge and Experience**

Education and Experience
- Bachelor’s degree in Business Administration, Real Estate, or a related field. MBA or relevant professional certifications are a plus.
- Minimum of 10 years of experience in property management, with at least 5 years in a senior management role.
- Proven track record of managing large portfolios of commercial and/or residential properties.

Skills and Competencies
- Strong leadership and team management skills.
- Excellent strategic planning and organizational abilities.
- In-depth knowledge of property management best practices and relevant regulations.
- Strong financial acumen and experience with budget management.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.

Other Requirements
- Willingness to travel within the region as required.
- Valid driver’s license and reliable transportation.

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