Parts Advisor

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**:

- The primary focus of the role will be to find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.

**What you will do**:

- Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
- Responsible for credit customer’s follow-up of payments as per credit terms and conditions granted to the customers.
- Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
- Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls.
- Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
- Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
- Follow customer service values and achieve CSV targets to surpass in meeting the needs and expectations of the customers.
- Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints
- Comply with company QHSE guidelines and SOPs (standard operati and report all incidents to the manager
- Participate in Toolbox Talks and undertake safety awareness trainings as provided by the company

**Required Skills to be successful**:
1. Stakeholder management.
2. Customer management experience.
3. Automotive parts experience.
4. Communication skills.

**About the Team**:

- Reporting to the Workshop Supervisor and will work closely with the workshop team and internal and external stakeholders.

**What equips you for the role**:

- Diploma in Auto or Electro Mechanic.
- 2-3 years’ experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards.
- Proficient with SAP. Proficient with Microsoft Office.