Junior Customer Communications Associate
2 weeks ago
**Responsibilities**:
- Address customer inquiries, concerns, and complaints with empathy and efficiency.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, processing returns, and resolving billing issues.
- Collaborate with other team members to escalate complex issues or provide additional support as needed.
- Maintain detailed records of customer interactions and follow up as necessary.
- Identify opportunities for process improvements and contribute to the enhancement of customer service procedures.
**Requirements**:
- Young and energetic lady with a passion for delivering exceptional customer service.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to interact with customers in a courteous and friendly manner.
- Proficiency in multitasking and prioritizing tasks in a fast-paced office environment.
- Attention to detail and accuracy in data entry and documentation.
- Previous experience in customer service or call center roles preferred but not required.
- Flexibility to work regular office hours, including occasional evenings or weekends if necessary.
**Benefits**:
- Office-based work environment.
- Competitive compensation package.
- Opportunity for growth and advancement within the company.
- Supportive and collaborative team environment.
**Salary**: AED2,000.00 - AED2,500.00 per month
**Language**:
- English (required)
Application Deadline: 10/03/2024
Expected Start Date: 11/03/2024
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