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Operations Manager
4 weeks ago
**Job Title**: Operations Manager
**Location**: My Home Kitchen, Dubai Silicon Oasis
**Position Type**: Full-Time
**Job Overview**: The Operations Manager will oversee the daily operations of My Home Kitchen restaurant. This role demands a strategic thinker with strong leadership abilities to manage both restaurant and catering operations efficiently, ensuring exceptional service, profitability, and customer satisfaction.
**Key Responsibilities**
**Operations Management**:
- Oversee daily restaurant operations, ensuring food quality, safety, and cleanliness.
- Manage inventory, ordering, and storage for restaurant and catering needs.
- Implement procedures to enhance efficiency and service quality.
**Catering Management**:
- Plan and execute catering events from client contact to event completion.
- Coordinate with kitchen staff for timely delivery and manage event logistics.
**Staff Leadership**:
- Recruit, train, and supervise restaurant and catering teams.
- Develop training programs, create schedules, and resolve staffing issues.
**Customer Service**:
- Ensure excellent customer service in restaurant and catering operations.
- Address and resolve customer concerns and gather feedback for improvement.
**Financial Oversight**:
- Manage budgets, monitor expenses, and analyze financial reports to optimize profitability.
- Develop strategies to meet financial goals and improve revenue.
**Compliance & Safety**:
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct inspections to maintain a clean and safe environment.
**Marketing & Reporting**:
- Collaborate on promotional strategies for restaurant and catering.
- Prepare operational and financial reports, maintain accurate records, and ensure proper documentation.
**Qualifications**
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
- Experience: Minimum of 7+ years of relevant experience in restaurant management, catering operations, or a similar role.
- Skills:
a. Excellent communication and interpersonal skills.
b. Proficiency in financial management and budgeting.
c. Knowledge of food safety and sanitation regulations.
d. Ability to handle high-pressure situations and make quick decisions.
e. Experience in event planning and coordination is a plus.
- Working Conditions:
a. May require working evenings, weekends, and holidays.
b. Fast-paced environment with a significant amount of time spent on the restaurant floor and at catering events.