Technical Team Lead

7 days ago


Dubai, United Arab Emirates Thinglogix Full time

Are you a talented Technical Team Leader looking for an exciting remote opportunity? We're hiring
We are seeking a motivated and experienced Technical Team Leader to lead a high-performing team in providing exceptional customer support for our software products. As a Technical Team Leader, you will be responsible for:

- Managing the internal software support team and evaluating skills and performances.
- Evaluate daily, weekly and monthly team’s productivity.
- Ensuring end-user service is timely and accurate on a daily basis.
- Setting specific end-user service standards.
- Establishing best practices throughout the entire technical support process.
- Identify areas of improvement.This role combines strong leadership and communication skills with technical expertise to ensure customer satisfaction and efficient problem resolution.Qualifications:

- Bachelor's degree in Computer science, IT, or any related field
- Up to 4 years of experience managing a technical team in a software environment.
- Hands-on experience in providing technical support for software products.
- Ability to effectively coach, mentor, and motivate a team.
- Hands-on experience in JavaScript, Node.js, and Angular.
- Exceptional customer service skills with a problem-solving attitude
- Task-oriented and organized, experience managing a ticket queue and ability to prioritize
- Preferable to have experience with IT support ticketing systems e.g.helpdesk
- Excellent written and verbal communication skills
- Ability to work under pressure
- Good DevOps skills are a plus
- Good AWS knowledge is a plus

Application Question(s):

- Please list the programming languages and frameworks you are familiar with


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