Butler

6 hours ago

Dubai, United Arab Emirates WHR Solution Full time

**About Company**:
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Located in Jaddaf Waterfront, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel - a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.

**Job Descriptions**:
**DUTIES/ RESPONSIBILITIES**:Comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and Dubai
Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
Provide assistance and information to all guests
Provide courteous and professional service at all times
Maintain privacy and security of in-house guests and is continually proactive in all areas of operation
Well informed of current in-house functions and events taking place
Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual needs (likes/dislikes) in order to maintain guest history files and a high level of feedback within the department
Ensures that all rooms are checked prior to arrival of guests and maintains that the full rooming standards are correct in accordance to the amenities and set-up
Up sell rooms/suites and cross sell and promote the resort’s facilities first, then refer and suggest other hotels, if we cannot meet the guest’s requests
Communicate closely with all departments to ensure guest expectations are met
Services and refreshes rooms and suites, assists with turndown service, delivers and places evening amenities and gifts
Be thoroughly knowledgeable of all in-room services, amenities, functions, systems, as well as Opera and Micros
Report for duty punctually and in accordance to the issued department roster
Report for duty punctually wearing the correct uniform, name badge at all times and adhere to the Palazzo Versace grooming standards
Attend the daily briefing sessions
Fully responsible for the butler pantries on each floor
Coordinate laundry and pressing - collection and delivery
Provide a full shoeshine service
Offer packing and unpacking services as requested
Maintain full control of Private Bar replenishment, control and ordering of stock
Be aware of the hotel’s fire and emergency procedure
To comply with the hotel’s health, safety and hygiene policy
Provide tea, coffee, and beverage service to all rooms
Support and assist Senior Management and perform duties and responsibilities as assigned by Senior Management

**Skills Required**:
**Compensation & Benefits**:

- Accomodation
- Transport
- meals
- Visa and medical insurance
- Basic salary

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