Operations Trainee
1 week ago
Hiring an operations trainee for a business process outsourcing company. Responsibilities include:
- Overseeing the daily operations of the contact center and BPO, ensuring smooth functioning.
- Recruiting, training, mentoring, and guiding teams in delivering customer support.
- Forecasting staffing needs based on call volume trends and making necessary adjustments.
- Facilitating the transition of new projects into the operations.
- Handling multiple projects efficiently in a fast-paced environment.
- Creating and presenting comprehensive review presentations and conduct meetings with internal and external stakeholders.
- Cultivating strong relationships with both internal and external stakeholders.
- Ensuring timely resolution of client issues and strive for client satisfaction.
- Fostering a strong team culture and maintain team members' motivation.
- Leading team meetings to evaluate performance and establish work plans for the future.
- Monitoring employee performance to ensure goal achievement and adherence to company standards.
- Conducting performance reviews for the teams.
- Taking on additional tasks or projects to support employees, fellow managers, and BPO operations.
**Requirements to apply**:
Requirements and Skills:
- Fluent in both Arabic and English languages.
- Hold a degree in any field of study.
- Excellent oral and written communication abilities.
- Ability to make informed decisions and pay close attention to detail.
**Skills**:
Microsoft Excel
Communication
Interpersonal/People skills
Language skills
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