Slimming Consultant

3 months ago

Dubai, United Arab Emirates VLCC Wellness International Full time

To ensure service excellence as per VLCC Protocol
- To achieve slimming results via the highest standards of excellence maintaining customer satisfaction as the core
- To ensure compliance in all SOPs & corporate policies related to Slimming Services
- To regularly conduct quality audits for the centre to ensure that the SOP’s are being followed
- To coach the slimming team post the audits in areas of opportunity.
- To attend the Bi-weekly meetings facilitated by the ATH / Category Head

To closely monitor weight loss performance and ensure slimming team’s coordinated effort to improve.
- success rate
- To ensure all slimming programs are executed within their respective validity periods.
- To achieve OSR goals & to review monthly OSR targets versus achievement.
- To share action plan to improve OSR with Center Head / ATH / Slimming Category Head
- To ensure that VLCC slimming services reputation is maintained & trust reinforced with our customers.
- To meet & counsel clients regularly, with special focus on clients who are not achieving planned weight loss.
- To coordinate with ATH & provide support to client’s who are not achieving their goals.
- To regularly conduct group counselling for plateau clients with ATH
- To resolve escalated client issues and proactively target and reduce possibility of causes of complaints by
- customer
- To ensure references from the current clients are regularly recorded.
- To follow-up with VIP clients and those on break to minimize unexecuted packages
- To ensure that all Fitness and Medical reviews are conducted as per guidelines/SOP.
- To cross check appointment planners for maximum utilization of resource
- To ensure required stock is maintained w.r.t. to slimming service execution like consumables etc.
- To be proficient in VLCC’s software system (CLM system), its various processes, reports, and directives
- To ensure that all executions are updated in CLM for the aligned centres / region.
- To improve success rate by monitoring the appointment planner
- To ensure that appointments are organized to maximize capacity utilization.
- To ensure timely completion of zero session as per SOP, to preplan zero sessions.
- To plan and execute in-house & outdoor events to keep clients motivated and come in regularly.
- To prepare the duty roster of slimming team
- To maintain hygiene and grooming of staff, cleanliness calibration & upkeep of appliances and the slimming
- section.
- To maintain all records at Center (Daily Record Register, Slimming Cards, Client Monitoring Register, and Appointment Planner) and send necessary records to Corporate as and when required.
- To ensure that educational material is displayed and available in the centre in the form of charts, posters,
- and handouts.
- To escalate incorrect bookings / package sales to the Centre Manager and Area Technical Head
- To analyse and send the Daily Monitoring Report (duly complete & accurate) to Centre Manager & ATH.
- Implement necessary changes to improve execution at the centre.
- To ensure that biochemical parameters of medical clients along with lab reports are maintained on a
- monthly basis. An upkeep of all necessary biochemical documents of medical clients
- To share details of Transformation success stories with substantial weight loss to corporate (before and after photos, improved biochemical parameters, reduced medication and improvements in fitness, wellness, and overall lifestyle).
- To ensure that monthly audit reports are tracked and shared to the Area Technical head and Category head.
- To record min 2 testimonials from successful & happy clients
- To check appliances on monthly basis & resolve technical issues with support from ATH / Category Head
- To ensure health and safety requirements are met within services and comply with Health & Safety
- Legislation

Pay: AED5,000.00 - AED8,000.00 per month

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