Laser Cosmetic Clinic Call Center Representative

3 weeks ago

Dubai, United Arab Emirates Gardynia Laser Cosmetic Center Full time

Job Title: Laser Cosmetic Clinic Call Center Representative

Location: Offices 103 Al Sarraf Avenue - Sheikh Zayed Rd - Dubai

Company: Gardynia Laser Cosmetic Center

About Us: Gardynia Laser Cosmetic Center is a specialized medical center using the latest state-of-art technologies. Our medical devices are globally recognized and certified by the ministry of health UAE and the FDA. All treatments offered at Gardynia Laser Cosmetic Center are of superior medical standards using top of the range products, equipment and aesthetic procedures including skin care, laser treatments, fillers, clinical dermatology as well as anti-aging medicine.

**Job Overview**:
As a Call Center Representative at our Laser Cosmetic Clinic, you will be the first point of contact for clients seeking information and appointments for laser-based cosmetic treatments. Your role is crucial in providing excellent customer service, addressing inquiries, and coordinating appointments. We are looking for a detail-oriented and customer-focused individual to join our team and contribute to the success of our laser cosmetic services.

**Client Interaction**:

- Answer incoming calls promptly and professionally.
- Provide detailed information about laser cosmetic treatments, procedures, and pricing.
- Address client inquiries, concerns, and provide accurate and helpful responses.

**Appointment Scheduling**:

- Assist clients in scheduling appointments for laser treatments, consultations, and follow-up sessions.
- Manage the clinic's laser treatment schedule efficiently.
- Confirm, reschedule, or cancel appointments as necessary.

**Product and Treatment Knowledge**:

- Stay informed about the latest laser cosmetic treatments, technologies, and products offered by the clinic.
- Communicate effectively with clients about pre and post-treatment care instructions.

**Documentation and Record-Keeping**:

- Maintain accurate and up-to-date client records in the clinic's database.
- Document client interactions, treatment details, and any pertinent information.

**Collaboration with Clinic Staff**:

- Coordinate with laser technicians, clinicians, and administrative staff to ensure a seamless client experience.
- Communicate client feedback and concerns to the appropriate departments for resolution.

**Compliance and Confidentiality**:

- Adhere to all privacy and confidentiality regulations when handling client information.
- Ensure compliance with clinic policies and procedures related to laser treatments.

**Upselling and Cross-Selling**:

- Identify opportunities for upselling additional laser treatments or skincare products.
- Inform clients about promotions, packages, and special offers.

**Training and Development**:

- Stay updated on industry trends, advancements in laser technology, and relevant cosmetic procedures.
- Participate in ongoing training sessions to enhance customer service skills and product knowledge.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Previous experience in a customer service or call center role.
- Familiarity with laser cosmetic treatments and skincare products is an advantage.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using computer systems and database management.
- Empathetic and customer-focused mindset.
- **Preferably for WOMEN ONLY.**

**Education**:

- Bachelor's (preferred)

**Experience**:

- call center: 1 year (preferred)

**Language**:

- arabic/english (preferred)

Ability to Commute:

- Dubai (preferred)

Application Deadline: 16/02/2024

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