Colleague Experience Coordinator

4 months ago


Abu Dhabi, United Arab Emirates Farah Experiences Full time

To provide operational support for all the new hire processes including: onboarding queries, Coordination/communication with new joiner, Process the documents for government formalities, Co-ordinate joining formalities i.e. hotel booking e '“ ticket and corporate Induction. etc., advice on policy and labor law etc. in collaboration with LM's, HRBPs and different stakeholders across Miral Experiences and Miral Destinations. Creates a positive experience for new joiners when facilitating our onboarding procedures for new hires. Responsible for communicating company and position details to new hires before their start date, gathering necessary paperwork, arranging flights, accommodation and planning their first days.

**Job Scope**

**Pre-boarding**
- Transfer internal hire files to Service Centre for transfer and/or promotion meetings once fully approved.
- Follow-up with new hires to maintain colleagues' file with required documents.
- Organize relocation for overseas, which includes booking flights, hotel or company accommodation and arranging for airport pick-ups.
- Update all necessary information into ATS for all external and internal hires, ensuring data integrity.
- Manage all cases within SLAs and keep track of turnaround times.

**Admin/Projects**
- Keep track of PRs and ensure payment is released by the relevant Finance teams in a timely manner.
- Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
- Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
- Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
- Service Excellence / Teamwork (Measurement: Continuous Improvement/ Initiatives/ Info Sharing

**Onboarding**
- Distributing information to people of all levels
- Ensures colleague handbooks, documents and processes are clear and up to date.
- Prepares onboarding kits.
- Ensures that clear and lines of communication are open and available to incoming joiners.
- Acts as the first point of contacts for new joiners and their families and explains and guides them through the process
- Consults with travel agents, accommodation, and transport teams to ensure a smooth arrival.
- Co-ordinates with internal stakeholders to arrange colleague inductions (L&D, DTD, Security etc.)
- Welcomes new joiners on arrival and introduces them to their teams.
- Gathers relevant paperwork and consults with HR Services team to arrange processing of documentation.

**Essential**:

- '‹Higher Secondary or equivalent
- One to two years of work experience in Talent Acquisition or Human Resources. Alternately, one to two years in a guest-facing or customer service role.
- Excellent English skills - both written and spoken
- High level of proficiency in written and verbal communication
- Excellent attention to detail
- Strong People skills
- Well-organized and proficient in managing multiple priorities.
- Ability to work in a fast-paced, fun, and busy environment managing multiple deadlines.
- Empathetic and approachable
- Experience in dealing with sensitive and confidential information.

**Desirable**:

- Working knowledge in any applicant tracking system
- Experience in working with Oracle Fusion or similar HR Systems
- Knowledge of any additional languages would be an advantag



  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    As a Colleague Experience Executive, you will be able to provide operational support for all the new hire processes including: onboarding queries, Coordination/communication with new joiner, Process the documents for government formalities, Co-ordinate joining formalities i.e. hotel booking e '“ ticket and corporate Induction. etc., advice on policy and...


  • Abu Dhabi, United Arab Emirates Miral Experiences Full time

    Job DescriptionEssential: Total 2 years Managerial/HR work experience Customer service experience. Process improvement experience. Excellent English communication skills both written and verbal. Problem-solving and conflict management. Excellent organizational skills. Leadership skills; performance management execution. Excellent computer skills to include...


  • Abu Dhabi, United Arab Emirates Farah Consultants India Pvt. Ltd. placements Full time

    Desirable:Analytical and data driven.Commercial Awareness.Some ERP and HRMS experience required.Knowledge of UAE Labor Law.Proven track record of progression in various HR disciplines, operational hospitality/leisure/guest service experienceDegree or Diploma in HR or Business ManagementCIPD qualification or other relevant HR Qualification


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Saadiyat Beach Club Full time

    About UsSaadiyat Beach Club is a premier destination for those seeking a unique and unforgettable experience.Job SummaryWe are seeking a highly skilled and dedicated Guest Relations Executive to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of...


  • Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Colleague Relations and Engagement Supervisor Human Resources, Shangri-La and Traders Hotel, Qaryat al Beri, Abu Dhabi What we are looking for? Proven experience organizing and executing successful company events or initiatives. Strong interpersonal and communication skills, with the ability to build rapport and collaborate effectively with employees at all...


  • Abu Dhabi, United Arab Emirates Cartier Full time

    Client Experience CoordinatorHow will you make an impact?As a true ambassador of Cartier, you will be responsible for the welcoming and greeting of the clients, ensuring a smooth flow of clients in the boutique and managing the waiting time, as well as looking after boutique operations.How will you experience success with us?Seeing this opportunity as a long...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Saadiyat Beach Club Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Relations Executive to join our team at Saadiyat Beach Club. As the face of our club, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable experience.Main ResponsibilitiesGuest Welcome and Service: Greet guests with a...


  • Abu Dhabi, United Arab Emirates Richemont Full time

    Client Experience Coordinator   How will you make an impact? As a true ambassador of Cartier, you will be responsible for the welcoming and greeting of the clients, ensuring a smooth flow of clients in the boutique and managing the waiting time, as well as looking after boutique operations.   How will you experience success with...

  • HR Coordinator

    3 months ago


    Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The HR Coordinator will be part of the HR Operations team which aim is to provide a one-stop-shop service for standard processes and inquiries related to onboarding, departure, visas, benefits and payroll and any other generic processes. This position handles the visa renewal process and manage Colleague departures. In addition, it assists with all types of...

  • Admin Coordinator

    3 months ago


    Abu Dhabi, United Arab Emirates Farah Experiences Full time

    This position coordinates within the department by providing administrative assistance in the areas of Maximo, Oracle, Kronos, Trainings, HR related Activities, appointment scheduling and correspondence to ensure that department operations are maintained in an effective, up to date and accurate manner. As well as maintaining confidentiality in all aspects of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Hotel Full time

    Job Summary:We are seeking a highly skilled and courteous Front Desk Agent to join our team at Millennium Hotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for our guests.Key Responsibilities:Guest Greeting and Check-in: Personally greet guests by...


  • Abu Dhabi, United Arab Emirates Serco Plc Full time

    Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Motivate Media Group Full time

    Job SummaryMotivate Media Group is seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will provide administrative support to our team, ensuring the smooth operation of our office.Key ResponsibilitiesScheduling and Coordination: Organize and coordinate schedules, appointments, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates CLYMB Abu Dhabi Full time

    Flight Experience CoordinatorClymb Abu Dhabi is seeking a highly skilled and enthusiastic Flight Experience Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the safety and satisfaction of our guests.Key Responsibilities:Conduct daily safety checks and ensure all equipment is in good working orderLead...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates National Centre for Management & Training Full time

    Job Role:Client Relationship-Training Plans-Business Development-Marketing (International Certificate Courses - HSE)Responsibilities:Develop and implement comprehensive training programs to meet client needs.Build and maintain strong relationships with clients to ensure successful training outcomes.Collaborate with cross-functional teams to design and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and motivated Visitor Experience Coordinator to join our team at Al Nahiya Group. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience.Key ResponsibilitiesProvide exceptional...

  • Programme Coordinator

    4 months ago


    Abu Dhabi, United Arab Emirates Serco Europe Full time

    Job Introduction **Make a difference every day** We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and...

  • Sales Coordinator

    4 months ago


    Abu Dhabi, United Arab Emirates Gargash Oil Company Full time

    A FMCG/Manufacturing company in Abu Dhabi is looking to hire an experienced Sales Coordinator: - To coordinate with sales team & production units on sales order - Coordinate with Production units to ensure orders information are communicated with respective departments - Update finished goods stock on a daily basis and highlight pending orders - Enter all...

  • Project Coordinator

    5 months ago


    Abu Dhabi, United Arab Emirates ARC Decor & Interior Design Full time

    **Employment**: Full Time - Responsible for site surveying & coordination and supervision of sub-contractors for the interior design, renovation and fitting out works - Liaise and coordinate with customers, external consultants, vendors / sub-contractors for project management to ensure quality project delivery - Consult with design and engineering personnel...

  • Programme Coordinator

    4 months ago


    Abu Dhabi, United Arab Emirates Serco Plc Full time

    Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...