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Branch Manager

1 month ago

Dubai, United Arab Emirates Ready Steady Go Kids Full time

**PURPOSE OF THE ROLE**:
The General Manager is responsible for leading the operations and complete management of all staff within the branch. He / She contributes to the development of the branch operations in terms of promotions, event planning, launching new services, improving the branch's efficiency, achieve set budgets/revenue and deliver outstanding customer service.

He / She will attract, recruit, develop, train, and engage our staff to achieve individual and branch targets in line with the business goals of the company.

**KEY RESPONSIBILITIES**

**1.** **PROCESS**
- Oversee day-to-day operations
- Provide inspired leadership for the organization
- Design strategy and set goals for growth
- Lead business growth, based on a market analysis with innovate ideas, offers, packages and find new opportunities or concepts to invest in.
- Manage Birthday events, prepare promotions and special events, in coordination with the Marketing department & senior management.
- Proactively put in place action plans when targets are not reached and take full ownership and accountability over the branch’s P&L account.
- Perform quality control and inspections on site to ensure proper functioning of the operation.
- Ensure the terms & conditions, standards and HSE policies are duly implemented and respected and make sure the organization’s processes remain legally compliant.
- Coordinate activities of departments to obtain optimum efficiency of operations with minimum cost to maximize profits.
- Manage Birthday events, prepare promotions and special events, in coordination with the Marketing department & senior management.
- Coordinate with Senior General Manager to set the budgets and targets for the departments.
- Find ways to increase quality of customer service and improve overall customer satisfaction.
- Promoting and marketing the business
- Evaluate and improve operations and financial performance
- Prepare regular reports for upper management
- Dealing with complaints and emergencies
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
- To assist the Managing Director with maintaining brand standards through integrity and sustainable business practices

**2.** **PEOPLE**
- Providing a good working atmosphere
- Motivating staff to drive performance
- Oversee recruitment and training of new employees
- Ensure employees work productively and develop professionally
- Staff development - helping staff to work on lacking areas
- Direct the employee assessment process
- Ensure staff follows health and safety regulations
- Proactive approach - contact members about their raised concerns/suggestions/complaints ensuring that members know that we care about them and the business
- Lead team meetings
- Ensure performance management is followed with company guidelines

**3.** **INITIATIVES**
- Work on new events for the branch.
- Conceptualizing events.
- Research and test new products to bring into the business and maximize all opportunities for Revenue growth.
- Being a spokesperson and represent the club/brand.
- Build relationships with the surrounding Businesses in the immediate area in order to potentially attract Corporate Members.
- To support and participate in local community events.
- Live the Brand and promote the Core Values. Love what you do.

**Salary**: From AED10,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

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