Front Office Team Leader

1 week ago


Dubai, United Arab Emirates IHG Full time

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join **InterContinental Dubai Marina** as **Front Office Team Leader.**

**InterContinental Dubai Marina** is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.
**Your day to day**
- Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction.
- Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc.
- Assign Guest rooms for same day and coming days according to requests / preferences and manage VIP arrival preperations
- Review and control house & room type availability, alert concerned departments whenever room type overbooked.
- Check and highlight upselling opportunities, always prepare elite room types to support team in upselling.
- Check regularly out of order / service rooms and reason and do necessary follow up with coordinate of other departments
- Communicate regularly with HK and Eng. Department for all rooms’ related issues.

**What we need from you**
- Previous experience in front office operations is a must.
- Familiar with Opera.
- Communication skills while interacting with guests.

**What we offer**
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

We are an equal opportunities employer.

Job Reference: EMEAA29987


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