Digital Operations Manager

2 weeks ago


Dubai, United Arab Emirates THE CLOSET Full time

Dubai, UAE

Digital

Full time

**Responsibilities**:

- Manage day-to-day digital operations and performance of our e-commerce site, ensuring all processes run efficiently and effectively
- Develop and implement strategies to optimize website and APP performance, including user experience, site functionality, and search engine optimization
- Oversee website and APP maintenance, troubleshooting and liaise with technical support teams as required
- Monitor and report on site analytics, metrics, and KPIs to improve website performance and customer experience
- Manage the supply chain processes for our online store, ensuring timely and accurate order fulfillment and delivery
- Work closely with the digital marketing team to execute campaigns, promotions and other digital initiatives to drive online sales growth
- Ensure seamless communication and coordination between the digital team and other departments to ensure timely delivery of products and services
- Stay up-to-date with digital trends and technology, recommending changes and improvements where necessary

**Requirements**:

- Minimum of 3 years of experience in e-commerce operations or digital operations management
- Strong understanding of digital technology and e-commerce platforms, and the ability to work with technical teams to troubleshoot issues, preferably with experience in Shopify.
- Proven track record of driving online sales growth and improving customer experience
- Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously
- Strong analytical and problem-solving skills, with the ability to use data to make informed decisions
- Excellent communication and interpersonal skills, with the ability to work cross-functionally to achieve goals
- Ability to work in a fast-paced environment and adapt to changing business needs



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