Regional Service Delivery Coordinator

5 months ago

Dubai, United Arab Emirates Baker Hughes Full time

**Are you passionate about building relationships and ensuring customer success?**

**Do you like working in collaborative teams and solving technical problems?**

**Join our world class Oilfield Services Team**

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value.

**Partner with the best**

As a Service Delivery Coordinator you will ensure that Baker Hughes maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions.

As a Service Delivery Coordinator, you will be responsible for:
Protecting the health and safety of our personnel and the environment.
- Coordinating and monitoring all thru-tubing intervention related activities within the Caspian from Dubai as outlined in MTJC across organizational boundaries..
- Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars,
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon,
- Responsible for scheduling and dispatching of resources in line with job requirements.
- Being the In-House contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for Baker Hughes.
- Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives (examples clients asking for Baker Hughes to operate outside of product specifications, client asking Baker Hughes to execute work in way that is not aligned with the Baker Hughes SOP ).
- Escalating issues promptly that can impact service delivery, Ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash

**Fuel your passion**

To be successful in this role you will:

- Have a Bachelor Degree in engineering or similar. Relevant hands-on experience may compensate for education.
- More than 5 years experience in Thru-Tubing Fishing and Inflatable bridge plugs/packers
- Have a minimum of 3 years experience in supervision, coordination of Through Tubing Intervention (Fishing/Milling) Operations.
- Coiled tubing, remedial completions and/or coiled tubing drilling experience is a benefit.
- Be an experienced problem solver, with a methodical approach to solving complex customer issues
- Demonstrate excellent communication skills and the ability to work well in a team while being based in a customer office.
- Fluent in English, both verbal and written. Norwegian competency a benefit
- Able to travel up to 20% between UAE and Caspian countries

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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