Building Company Trading Manager and Salesman

1 week ago

Umm alQuwain City, United Arab Emirates Baytona Full time

Involvement in the complete bookings process from the initial booking to providing follow up bookings and quotations. Strong customer service focus.

**Key Accountabilities**:

- Building customer relationships and developing trust with the customer.
- Monitoring technician’s schedule, practice and ensuring payment for jobs is collected promptly.
- Allocating jobs to relevant technicians (understanding technician capability) and briefing technicians.
- Booking any follow up work to be done including creating quotations and scheduling the work for the customer.
- Taking on additional responsibility when necessary i.e. when Ops Manager is away from the office.
- Providing vocational development for junior bookings managers and acting as a mentor to ease their transition into the role.
- Dealing with difficult customers and ensuring customers understand the issues whilst preserving the customer relationship.
- Resolving technical issues on site and over the phone.
- Resolving issues caused by accidental damage by technicians and any follow up work required including developing good relationships with subcontractors.
- Liaising with parts department regarding urgent jobs and follow ups and ensuring the selection of safe and suitable hardware/parts.
- Contract visits with third party contractors for larger jobs i.e. internal/external painting jobs, liaising with the customer and file future contracts and follow up closer to the date.
- Attend site visits during the Winter months designing and signing off electrical work.
- Liaising with the finance team regarding any outstanding collections and invoices.
- Involvement in any related projects for example, training materials for employees to promote best practice.

**Key Competencies**:

- Planning and organizing - ability to prioritize workload accordingly.
- Specialist knowledge
- understands technical or professional aspects of work and maintains technical knowledge.
- Problem solving, analysis and decision making
- analyses issues and breaks them down into their component parts. Makes timely and sound decisions based on relevant information.
- Oral communication - speaks clearly, fluently and in an effective manner to both individuals and groups.
- Written communication
- writes in a clear and concise manner, using appropriate grammar, style and language.
- Commercial awareness
- has the ability to view issues in terms of costs, profits and added value.
- Interpersonal/Cultural sensitivity - interacts with others in a sensitive and effective way.
- Resilience and Patience - maintains effective work behaviour and patience in the face of setbacks or pressure.
- Attention to detail & Accuracy - maintains attention to detail under pressure.

Salary basic + monthly bonus + petrol + medical + 30 days vacation

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