Bell Attendant

4 months ago

Dubai, United Arab Emirates Bab Al Shams Desert Resort Full time

Bell Attendant
(10451)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**

Ensures all guest luggage, mail, deliveries, and faxes are delivered in a timely, professional, and efficient manner, ensuring that they are handled responsibly and with care and deliver exemplary service and provide a memorable impression of service to the guests.

**Key Duties and Responsibilities**
- To adhere to the section’s Standard Operating Procedures at all times
- To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls.
- To be aware of local market competition, to monitor trends within the industry and make suggestions on how these could be implemented in our resort.
- To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
- To handle guest complaints, comments, problems/requests, and other incidents in a professional & efficient manner, to document all complaints and incidents properly, and to ensure that the (Assistant) Front Office Manager and other Head of Departments and Managers are fully informed about complaints/issues concerning their areas of responsibility.
- To be fully aware of the hotel’s credit policy and to make sure that all Concierge employees on duty are, too, and are always adhering to all aspects of the credit policy.
- To be fully aware of all hotel policies, procedures, and government rules & regulations and to
- Always maintain good relations with the police and other local authorities.
- Assists guests with loading & unloading luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.
- Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms promptly and always verifies the guest’s name and room number.
- Maintains a high level of knowledge about Bab Al Shams Resort facilities and services as well as Dubai and other Kerzner properties to be equipped to answer guest inquiries and questions.
- Records all tasks in the applicable forms or Logbooks.
- Communicates with guests effectively, well responds in a timely manner.
- Works in a team, i.e., caring about other team members and different nationalities.
- Ensures the quality of the Bell Service department.
- Welcomes guests and assists with baggage, packages, briefcases, etc.
- Establishes a good rapport with the guests.
- Ensures the transfer of all baggage to guestrooms without delay.
- Stores Guest baggage securely & following hotel policies when requested.
- Supervises the security of guests’ property during transfers and/or storage in the baggage area.
- Always keeps the luggage room clean and in order.
- To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security
- Ensure that the port-cachers/driveways outside the hotel entrances are always kept clean and free of obstacles
- Shows the guest around the guest room, explaining the operation of any equipment.
- Always listens to the guests, strives to respond as quickly as possible to all requests made by guests.
- Ensures the transmission of all messages, documents, packages, mails, and faxes to all guests and other departments whenever necessary by established standards and procedures.
- Distributes newspapers to guest rooms and other areas as and whenever necessary.
- Assists guests with transportation requests & taxis.
- Assists with taxi bookings and follows up that the taxi reaches at the scheduled time.
- Ensures proper records are maintained for all guests’ deliveries.
- Handles guests’ requests/inquiries professionally and helpfully.
- Maintains updated and relevant information to handle guests’ inquiries.
- Maintains all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.
- Coordinates and ensures timely deliveries and collections of guests’ luggage.
- Maintains a high level of productivity and cost efficiency within the department.
- Supports and reviews the current procedures and practices to ensure a high level of customer and owner satisfaction.
- Reports any unusual situation, fire or safety hazards, and damaged items needing repair to

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