Customer Service and E-commerce Assistant

3 weeks ago


Dubai International City, United Arab Emirates Fujian Futurestar Electronic Trading FZCO Full time

Customer Service and E-commerce Assistant

1.Verify the status of orders on various e-commerce platforms such as Shopify and Noon on a daily basis. Ensure timely preparation of product shipments, with a maximum shipping time of 2 days on any platform.

2.Handle returns from different platforms, maintain a record of return orders, and register the reasons for returns. In the case of defective returns, promptly take photos as evidence and send them to the platform backend for dispute resolution.

3.Communicate with the company's finance department once a week to reconcile and rectify any missing or incorrect orders, platform payments, inventory, and other financial data in the ERP system. Report and claim any outstanding or incorrect payments from the platforms.

4.Stay updated on company group information, update inventory and sales price data for each platform. If a product is out of stock, promptly update the inventory to "0".

5.Before the end of each workday, send the sales data from each platform to designated groups. Conduct monthly statistics for all sales platforms, including inventory, sales, payments, profits, and commissions.

7.Check the functionality of products before shipping. Arrange for repairs according to the established procedures for non-functioning products.

8.Be available for rotating shifts, with one person assigned to the morning shift for a month while the other person takes the evening shift, following this cycle.

9.Fluency in Arabic and English is preferred.

**Salary**: AED2,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai International City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- Arabic (preferred)



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