Guest Service Agent
8 months ago
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
**What are we looking for?**
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Good communication skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Guest Service Agent
2 months ago
Sharjah, United Arab Emirates AccorHotel Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
-
Guest Service Agent
7 months ago
Sharjah, United Arab Emirates Hotel Apartments Full timeTwo years’ experience working for hotel as GSA. - Strong organisation and time management skills - Proven ability to work efficiently in a demanding and fast paced environment - Computer proficiency in Word & Excel. - Excellent written and oral communication skills - Offer consistently professional, friendly, warm and engaging service - Keen attention to...
-
Guest Service Agent
6 months ago
Sharjah, United Arab Emirates Hotel Apartments Full timeMust have at least 2 years experience in the same role in a 4 star property. - Good English communication skills, Arabic speaking is an advantage. - Has positive outlook and outgoing personality. - Must be flexible with multiple shifts. - Must be available in U.A.E. and can join immediately. - Willing to work in Sharjah Basic salary: AED 1,500.00 Meal...
-
Guest Service Agent
7 months ago
Sharjah, United Arab Emirates Hilton Full timeGuest Service Agent - Arabic Speaker Preferred A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...
-
Guest Service Agent
3 months ago
Sharjah, United Arab Emirates Hilton Full timeGuest Service Agent - Arabic Speaker Preferred A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...
-
Guest Service Agent
4 months ago
Sharjah, United Arab Emirates Hilton Full timeGuest Service Agent - Arabic Speaker Preferred A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...
-
Guest Service Agent
6 months ago
Sharjah, United Arab Emirates Hilton Full timeGuest Service Agent - Arabic Speaker Preferred A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to...
-
Guest Service Agent
6 months ago
Sharjah, United Arab Emirates Hotel Apartments Full timeWe are currently looking for Guest Service Agent. - Male - Minimum 1-2 year's experience in a similar role in a 4 star hotel. - Fluency in English written and verbal communication skills. - Can join immediately - Must be flexible with multiple shifts **Job Types**: Full-time, Permanent Ability to commute/relocate: - Sharjah: Reliably commute or planning...
-
Guest Service Agent
8 months ago
Sharjah, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Guest Service Agent
3 months ago
Sharjah, United Arab Emirates The Act Hotel Full time**Key Responsibilities**: - **Guest Interaction & Assistance**: - Greet guests warmly upon arrival and during their stay. - Assist guests with check-in and check-out procedures, ensuring accurate and efficient registration and billing. - Handle inquiries about room availability, hotel facilities, and local attractions. - **Reservations & Room...
-
Guest Service Agent
2 weeks ago
Sharjah, United Arab Emirates Corniche Hotel Sharjah Full timeEnsures incoming guests are given the highest possible personal service. - Maintains effective communication with all related departments to ensure smooth service delivery. - Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. - Greets guests on their arrival ensuring they feel expected and...
-
Guest Service Agent
3 months ago
Sharjah, United Arab Emirates Hotel Apartments Full timeThe primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. **Qualifications**: - High School diploma or equivalent required. - Experience in a 4 star hotel is...
-
Guest Service Agent
6 months ago
Sharjah, United Arab Emirates The Act Hotel Full timeTo establish and maintain a happy working relationship with all Front Office staff and other departments such as Housekeeping, Room Service, Engineering, Sales, etc. to ensure a smooth and efficient operation. - To be completely familiar with the hotel procedures, policies and standards related to guest service. - To develop a fine reputation for hotel...
-
Guest Service Agent
3 months ago
Sharjah, United Arab Emirates Hotel Apartments Full timeThe primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. **Qualifications**: - High School diploma or equivalent required. - Experience in a 4 star hotel is...
-
Reservations Agent
8 months ago
Sharjah, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
8 months ago
Sharjah, United Arab Emirates Hilton Full timeReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
Reservations Agent
8 months ago
Sharjah, United Arab Emirates Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Reservation Agent
7 months ago
Sharjah, United Arab Emirates Hotel Apartments Full timeTwo years’ experience working for hotel as Reservation agent. - Strong organisation and time management skills - Proven ability to work efficiently in a demanding and fast paced environment - Computer proficiency in Word, Excel, PowerPoint, - Excellent written and oral communication skills - Offer consistently professional, friendly, warm and engaging...
-
Reservations Agent
8 months ago
Sharjah, United Arab Emirates Hilton Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Front Office Service Associate
2 months ago
Sharjah, Sharjah, United Arab Emirates Occidental Sharjah Grand Full timeFront Office Agent / Receptionist Russian SpeakerAn exciting opportunity has arisen for a Front Office Agent / Receptionist Russian Speaker to join Occidental Sharjah Grand.Candidates with at least 2-3 years of experience should apply.Preferably Russian speaking.The Front Office Agent - Receptionist represents the hotel to the guest throughout all stages of...