Technical Support Engineer

Found in: Whatjobs AE C2 - 2 weeks ago


dubai, United Arab Emirates Sisco Jobs Full time
Job Title: Technical Support Engineer

Location: United Arab Emirates
Job Type: Full-Time
Industry: Information Technology, Telecommunications

Job Description: We are seeking a dedicated and knowledgeable Technical Support Engineer to join our IT team. The ideal candidate will have a solid technical background in computer hardware, software, and networking systems, with a diploma or degree in computer science or a related field and at least 3 years of relevant experience. As a Technical Support Engineer, you will provide first-line support to our clients and internal users, ensuring the smooth operation of our computer systems and resolving any technical issues that arise.

Main Responsibilities:
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Diagnose and troubleshoot technical issues, including network configuration and system malfunctions.
  • Provide prompt and accurate customer feedback, ensuring high levels of customer service.
  • Prepare and maintain technical documentation, including incident reports and solutions logs.
  • Monitor and maintain computer systems and networks, ensuring security and efficiency.
  • Train users on new systems, software, and best practices in IT security.
  • Coordinate with internal departments to improve IT support processes and user satisfaction.
  • Stay updated with the latest technologies and advancements in computer hardware and networking.
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