Guest Experience Manager

2 weeks ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23008994

**Job Category** Rooms & Guest Services Operations

**Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Responsible for all Guest Experience functions and employees. Areas of responsibility include overseeing and managing the Guest Experience Department
- inclusive of Guest Experience Agents, Concierge and VIP services. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Is the properties Guest Relations Manager and handles the tracking of service issues. Is responsible for proactively enhancing the whole guest experience from post arrival to pre departure and when required, will perform duty manager roles.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 year experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Managing Guest Experience**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

**Maintaining Guest Experience Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, employeesing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Verifies that company policies, standards and procedures are followed.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.

**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve

  • Guest Experience Manager

    4 weeks ago

    Dubai, United Arab Emirates 1st-jobs.com Full time

    We are looking for an experienced **Guest Experience Manager** for our client in **Doha, Qatar.** The Guest Experience Manager will be responsible for ensuring the highest levels of guest satisfaction. This position will be responsible for the daily operation of the Front Desk and liaising with any area impacting the guests' experience. Plans direct and...

  • Guest Experience Manager

    1 month ago

    Dubai, United Arab Emirates One&Only The Palm Full time

    Guest Experience Manager (8498) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Manager

    4 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Consistently offer professional, friendly and engaging service.Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.Handle guest concerns and react quickly, logging and notifying proper areas.Conduct regularly scheduled departmental meeting.Manage the departmental budget.Balance operational,...

  • Guest Experience Manager

    4 weeks ago

    Dubai, United Arab Emirates fairmont hotel dubai Full time

    Consistently offer professional, friendly and engaging service.Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.Handle guest concerns and react quickly, logging and notifying proper areas.Conduct regularly scheduled departmental meeting.Manage the departmental budget.Balance operational,...

  • Guest Experience Manager

    4 weeks ago

    Dubai, United Arab Emirates Accor- North & Central America Full time

    Consistently offer professional, friendly and engaging service.Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.Handle guest concerns and react quickly, logging and notifying proper areas.Conduct regularly scheduled departmental meeting.Manage the departmental budget.Balance operational,...

  • Guest Experience Manager

    3 weeks ago

    dubai, United Arab Emirates FAIRMONT Full time

    A unique blend of contemporary design and urban chic,Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.Job DescriptionReporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the...

  • Guest Experience Manager

    7 days ago

    dubai, United Arab Emirates Accor Full time

    Consistently offer professional, friendly and engaging service.Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.Handle guest concerns and react quickly, logging and notifying proper areas.Conduct regularly scheduled departmental meeting.Manage the departmental budget.Balance operational,...

  • Assistant Guest Experience Manager

    1 hour ago

    dubai, United Arab Emirates Accor Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Guest Experience Manager

    4 days ago

    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Experience Manager

    4 weeks ago

    dubai, United Arab Emirates Accor- North & Central America Full time

    Consistently offer professional, friendly and engaging service.Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.Handle guest concerns and react quickly, logging and notifying proper areas.Conduct regularly scheduled departmental meeting.Manage the departmental budget.Balance operational,...

  • Guest Experience Manager

    1 week ago

    dubai, United Arab Emirates Fairmont Hotel Dubai Full time

    Consistently offer professional, friendly and engaging service.Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.Handle guest concerns and react quickly, logging and notifying proper areas.Conduct regularly scheduled departmental meeting.Manage the departmental budget.Balance operational,...

  • Guest Experience Manager

    1 month ago

    Dubai, United Arab Emirates fairmont hotel dubai Full time

    Consistently offer professional,friendly and engaging service.Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed.Handle guestconcerns and react quickly, logging and notifying properareas.Conduct regularly scheduled departmentalmeeting.Manage the departmentalbudget.Balance operational, administrative...

  • Guest Experience Manager

    4 weeks ago

    Dubai, United Arab Emirates Accor- North & Central America Full time

    Consistently offer professional,friendly and engaging service.Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed.Handle guestconcerns and react quickly, logging and notifying properareas.Conduct regularly scheduled departmentalmeeting.Manage the departmentalbudget.Balance operational, administrative...

  • Guest Experience Officer

    1 hour ago

    dubai, United Arab Emirates SmartStay Full time

    We are SmartStay, a hospitality scale-up in Dubai setting new benchmarks in the short-term rental management sector. We're not merely another holiday home company but a lifestyle brand dedicated to delivering unparalleled guest experiences. We aim to redefine the conventional hospitality landscape through technological innovation and superior service. The...

  • Guest Experience Manager

    4 weeks ago

    Dubai, United Arab Emirates Accor Full time

    Consistently offer professional,friendly and engaging service.Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed.Handle guestconcerns and react quickly, logging and notifying properareas.Conduct regularly scheduled departmentalmeeting.Manage the departmentalbudget.Balance operational, administrative...

  • Guest Experience Supervisor

    4 weeks ago

    Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Supervise and lead a team of Guest Experience Agents, providing guidance and support.Ensure smooth operations of the front desk and guest services, maintaining high standards of service.Train new team members on front office procedures, guest service standards, and hotel policies.Monitor the performance of Guest Experience Agents, providing feedback and...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22219082 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Culture Village Dubai, Jaddaf Waterfront, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Executive

    1 month ago

    Dubai, United Arab Emirates GUESTA Full time

    Objective: Welcoming guests, ensuring highest level of customer experience. Key Responsibilities: - Pre check in: Contacting guests one-day prior arrival, making sure the guest has received and understood check in instructions, reconfirming the time and exact location of the residence. - Check in: Arrive in advance of the guest to ensure the apartment is...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Job DescriptionMeyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Creating "heart connections"...

  • Guest Experience Expert

    1 hour ago

    dubai, United Arab Emirates MARRIOTT International Full time

    Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Creating "heart connections" with customers,...