Laundry Valet

3 weeks ago

Dubai, United Arab Emirates The First Collection Full time

Overview:
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests.

Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for.

The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.

The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

**Job Description**:
The Laundry Valet plays a crucial role in providing efficient and high-quality laundry services to our guests. This position requires excellent customer service skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.
- Greet guests in a friendly and professional manner, providing exceptional customer service.
- Receive and accurately record guest laundry requests, ensuring all necessary details are documented.
- Inspect garments for stains, damages, and special care instructions.
- Sort and separate laundry items by color, fabric type, and care requirements.
- Load and unload laundry machines, following safety procedures and manufacturer guidelines.
- Operate laundry machinery and equipment, ensuring proper settings for different fabrics and garments.
- Monitor the progress of laundry cycles, making adjustments as needed to ensure optimal cleaning and drying results.
- Remove garments promptly from machines, checking for cleanliness and dryness.
- Properly fold, hang, and package clean laundry items for delivery or pick-up.
- Deliver guest laundry orders to designated rooms or areas in a timely and accurate manner.
- Handle guest inquiries, concerns, and special requests related to laundry services promptly and professionally.
- Collaborate with the laundry department team to ensure efficient workflow and timely completion of tasks.
- Maintain cleanliness and organization in the laundry area and storage rooms.
- Adhere to hotel policies and procedures, including safety and security protocols.
- Report any equipment malfunctions or maintenance issues to the appropriate department for prompt resolution.
- Assist in other laundry department tasks, such as sorting and organizing linens or other special projects as assigned.

Desired Skill & Expertise:

- Strong customer service and communication skills.
- Excellent attention to detail and organizational abilities.
- Ability to handle guest requests and inquiries in a professional and friendly manner.
- Ability to work effectively under pressure and meet deadlines.
- Physical stamina and the ability to stand, walk, and lift heavy loads.
- Flexibility to work shifts, including weekends and holidays.
- Basic knowledge of laundry machinery and equipment operation.
- Knowledge of safety and sanitation regulations and practices.

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