Cafe Supervisor
5 days ago
**ob Summary**: The Café Supervisor is responsible for overseeing the daily operations of a café, ensuring high-quality customer service, maintaining a clean and efficient environment, and managing a team of baristas, servers, and other café staff. This position plays a key role in ensuring smooth operations, maintaining high standards of service, and contributing to the café's overall success.
Key Responsibilities:1. **Customer Service Management**:
- Greet and interact with customers to provide a welcoming atmosphere.
- Resolve customer complaints or issues in a professional and timely manner.
- Ensure a high standard of service is maintained at all times.
- Monitor customer satisfaction and take proactive steps to improve the overall guest experience.
2. **Staff Supervision & Training**:
- Supervise café staff, including baristas, servers, and other team members.
- Provide guidance, training, and support to ensure staff follow company standards and procedures.
- Conduct performance evaluations and provide feedback for staff development.
- Assist in scheduling and managing staff shifts to ensure adequate coverage.
3. **Operational Oversight**:
- Monitor and manage the café’s day-to-day operations to ensure efficiency.
- Ensure that all health and safety regulations, including food safety standards, are followed.
- Oversee inventory management, including ordering supplies and ensuring the café is stocked with necessary items.
- Monitor equipment maintenance and report issues to management for repairs.
4. **Financial Management**:
- Assist in controlling operational costs, including managing waste, labor costs, and inventory.
- Help with the preparation and analysis of sales reports, including identifying trends and opportunities for improvement.
- Ensure that cash handling procedures are followed, and assist in cash register reconciliation.
5. **Quality Control**:
- Ensure that all food and beverages are prepared to the café's quality standards and specifications.
- Conduct regular quality checks to maintain consistency in products and services.
- Maintain cleanliness and organization of the café, including kitchen, seating areas, and restrooms.
6. **Team Collaboration**:
- Foster a positive, productive work environment through effective communication and team-building.
- Assist in resolving conflicts between staff members and encourage a collaborative atmosphere.
- Work closely with the café manager to implement new initiatives and improvements.
7. **Marketing & Promotions**:
- Assist in promoting the café’s offerings, including seasonal menu items, promotions, and events.
- Suggest improvements to the menu or café layout based on customer feedback and industry trends.
Skills & Qualifications:
- **Experience**: 2-3 years of experience in a café or food service environment, with at least 1 year in a supervisory or leadership role.
- **Customer Service**: Strong interpersonal skills and a passion for delivering exceptional service.
- **Leadership**: Ability to motivate, guide, and manage a team.
- **Organizational Skills**: Excellent time management and multitasking abilities.
- **Communication**: Strong verbal and written communication skills.
- **Attention to Detail**: High level of accuracy in food preparation, cleanliness, and quality control.
- **Problem-Solving**: Ability to handle customer issues, staff conflicts, and operational challenges.
- **Technical Skills**: Familiarity with POS systems and café equipment.
Working Conditions:
- The role may require evening, weekend, and holiday shifts.
- Fast-paced work environment with regular interaction with customers and staff.
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