Experienced Receptionist

4 months ago


Abu Dhabi, United Arab Emirates Seven Wellness Full time

Essential Job Duties of this Position

Skills Sets (preferred):

- Knowledge of food and beverage preparation
- Exceptional food health and safety standards
- Ability to multitask across different departments (ie. cleaning, food prep, etc)
- Exceptional customer service with a warm and friendly attitude accompanying every order
- Ability to deal with a high rate of orders in a calm and efficient manner
- Customer care is offered confidently with authentic relationships being built with the customer
- Payments are taken successfully, accurately & with care
- Ensure the center is cleaned on a daily basis including mopping
Daily Duties:

- Welcome all visitors according to our Customer Service standards; check temperatures of the clients entering the space as and when required
- Ensure customers feel welcomed, comfortable and supported in the space
- Familiarize yourself with the online system (BSport) to log payments/discounts into the system
- Using the POS machine to take payments and report back to the reception team when required
- Fulfilling client orders whilst communicating with the rest of the team on a regular basis to
ensure the client journey is satisfactory
- Keeping on top of planning and organizing to forecast when pre-prepping food and drink orders
will be required for expected busy periods ie.workshops, events, retreats
- Ensure that excellent health and safety standards are provided to our clients during their services; checking with them what they require and how you can assist
- Ensuring the space is kept clean and tidy during busy periods; assisting with setting up and tidying up the outdoor cafe and seated space so it is appealing for clients
- Be knowledgeable about products, services, programs and pricing or know who to direct clients questions in case any customers approaches you with questions for which you do not know the answer
- Assisting with the recommendation and creation of promotions, deals and discounts
- Proactively offering suggestions and ideas on how to improve customer service and offerings to
encourage repeat business
- Asking clients for feedback when possible and making a note of any suggestions to feedback to
center supervisors
- Report to the Center Manger any maintenance issues that you may come
across with the center interior and/or cleaning equipment
- Ensuring all products required are in stock and keeping check on inventory.
Studio Operations:

- Overlook facilities areas for cleanliness & maintenance
- Work with the team to assist in other areas of the space during quiet periods such as the set up
for classes/private sessions
- Report any issues regarding staff, communication, client feedback per our procedures
- Follows and upholds Staff Handbook and all other guidelines including but not limited to:
Customer Service Guidelines, Dress Code Guidelines, Core Values, etc.
- Any other tasks required to help company meet its goals as requested by the center founders or
line manager

**Benefits**:

- 15% Staff discount on all food & drinks at the cafe
- 50% Staff Discount on selected food and drink items from the cafe
- Working VISA & Medical Insurance
- 30 Days Annual Leave (as per labour law)
- 15 days sick leave (as per labour law)
- Public Holidays to be taken on the day or en-leu
- One return flight to the home country every 2 years
Working Hours:

- 6 Days a Week on a rotational shift pattern (8 hours + half hour break)

Pay: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- receptionist: 3 years (preferred)

**Language**:

- English (preferred)


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