Front Desk Agent

1 week ago

Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**General Information**:

- Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Spa & Wellness- Job Type- Full-time Permanent- Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Follow Spa opening procedures.
- Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines.
- Assist members/guests in the following areas:

- a. Spa, dining and other reservations and information.- b. Shoe service (men’s locker attendant will do).- c. Locker key administration- e. Pool and Fitness room- f. Towels, robes, sandals and amenities maintenance.- Assist with lounge Food and Beverage service as needed.
- Attend all scheduled staff meetings.
- Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests.
- Explain and promote all spa facilities, services and activities.
- Knowledgeable in all aspects of spa services, programming and reservations.
- Receive and manage all locker room supplies and equipment.
- Continually strive to improve the procedures at the spa attendant’s desk.
- Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests.
- Follow spa attendant’s procedures in the spa policy/procedure manual.
- Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi
- Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness.
- Attend all spas’ training sessions on a consistent and regular basis.
- Responsible for maintaining helpful, cooperative relations with co-workers.
- Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual
- Responsible for adhering to Rosewood Abu Dhabi’s core values.
- Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
- All other duties as required.
- QUALIFICATIONS:
- Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset.
- Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.

**About Us**:

- Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

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