Quality Manager
5 months ago
Develop, implement, and manage processes to ensure that operations performance meets customer satisfaction.
- Communicate quality standards and parameters to the Quality team, operational team, and other related staff.
- Responsible for watching, monitoring the company page ranking on a daily basis, analysis of customer reviews and feedback and implementing the best quality guideline to keep the ranking curve up.
- Coordinate & participate in the quality testing processes & performs mystery calls & site inspections to ensure the delivery of consistent, high quality standards to the customers.
- Managing and supervising all quality analytical sheets, reports and charts to ensure a better understanding of tasks, quality guidelines and to approach a higher staff-performance.
- Taking the needful decisions and actions regarding bad touch cases or customer complaints, Fixing, coaching and training the staff to make sure it will be avoided in the future.
- Design quality rules, guidelines and bonus formulas to achieve the highest performances with the whole team.
- Responsible for implementing and executing inspection, testing, and evaluation methods to ensure that products adhere to company standards.
- Complete research and/or necessary training to thoroughly understand the clients’ requirements for any of the tours depending on the company strategy & requirements.
- Innovate detailed understanding of quality guidelines and expectations.
- Develop and adhere to a quality monitoring schedule for assigned tasks to the employees.
- Improve individual client feedback forms as needed and maintain accurate quality control activity records.
- Ensures all KPIs are met or succeeded & all problems for KPIs that need improvement are solved.
- Develop tactics and action plans to drive schedule adherence based on centralized team monitoring.
- Conducts Client audits and calibrations to ensure accuracy.
- Help maintain documentation on all agent tools, ensuring that all internal tools and processes are documented with current requirements.
- Develop and implement new plans when needed, which may include Quality Recognition awards, programs or Bonus calculation formulas.
- Help to manage and maintain any quality or sales contests for the Agency.
- Take feedback from the customer and present it to individuals or the entire team in a direct and non-punishing manner.
- Work to communicate any tour updates to the customer in a clear and timely fashion.
- Provide escalation coaching and one-on-one available to employees.
**Required Skills**:
- 5+ years of experience in the Tours & Activities Industry.
- Minimum 5 years of experience in a Managerial Quality position in the Tourism Industry.
- Preferable Bachelor’s Degree in Business Administration, Tourism & Hospitality.
- Excellent communications skills, non-verbal, verbal and written.
- Excellent English & Arabic skills, European language is a plus.
- Leadership skills.
- Proactive and self-motivated.
- Organization and time management.
**Salary**: AED7,000.00 - AED10,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your Visa Status ?
**Education**:
- Bachelor's (required)
**Experience**:
- Quality Management: 5 years (required)
**Language**:
- English and Arabic (required)
-
Production Manager
3 months ago
Dubai, United Arab Emirates Quality Wipes LLC. Full timeThe role of a Production Manager in a wet wipes manufacturing company involves overseeing the entire production process to ensure that products are manufactured efficiently, on time, and within budget. Here are some key responsibilities: 1. **Production Planning and Coordination** - Develop and implement production schedules to meet production targets. -...
-
Workshop Manager
6 months ago
Dubai, United Arab Emirates Quality Equipment Rental Full time**Summary**: **Key responsibilities**: Daily duties may include the following activities: - Managing good shop floor efficiency for quick & timely equipment delivery and good repair quality. - Ensuring workers optimum utilization, productivity and efficiency. - Ensuring proper job distribution, control and follow-up so that work is done correctly and as per...
-
IT Sales Executive at Quality Point IT Consultancy
5 months ago
Dubai, United Arab Emirates Quality Point IT Consultancy Full time**Requirements**: - Proven experience as a Sales Executive or relevant role. - Proficiency in English. - Excellent knowledge of Microsoft Products like Office365, Azure, Business Central etc. - Hands-on experience with Microsoft Business central is a plus. - Thorough understanding of marketing and negotiating techniques. - Degree or Diploma in Computer...
-
Quality Manager
3 months ago
Dubai, United Arab Emirates Saeed Lootah Foundation Full timeOur company is a leading organization dedicated to delivering high-quality standards and services to our employees & customers. We pride ourselves on our commitment to excellence and continuous improvement. We are currently seeking an experienced and dynamic Quality Manager to join our team. As a Quality Manager, you will be responsible for overseeing and...
-
Quality Manager
5 months ago
Dubai, United Arab Emirates Wood PLC Full timeWood in UAE is looking to hire an experienced Quality Manager to join the team on a major oil and gas project based in Dubai, UAE. Job Objective Key Responsibilities and duties - Management of all aspects of quality across assigned business areas, etc. including the supervision of - assigned quality resources - Promote the awareness of quality management...
-
Manager Quality
3 months ago
Dubai, United Arab Emirates STERLING PERFUMES INDUSTRIES Full timeIndustry-Personal care, Skincare, Baby care, Cosmetics Job Overview: To play a pivotal role in ensuring that our personal care products meet the highest quality standards and regulatory compliance. This position will be responsible for maintaining and enhancing product quality, implementing quality control measures, and driving continuous improvement in our...
-
Quality Manager
2 months ago
Dubai, United Arab Emirates HARRY INTERNATIONAL Full timeRequirements: - Masters of Engineering - Mechanical or similar - Should have proven experience as QC Manager - Extensive experience in quality management,preferably in the sheet metal fabrication industry, with a track record of driving quality improvement initiatives and achieving results - In-depth knowledge of quality management principles,...
-
Quality Manager
7 months ago
Dubai, United Arab Emirates NMC Healthcare Full timeThe role of the Quality Manager is to undertake the following overall responsibilities: - Ensure that processes needed for the Quality Management System (QMS) are established, implemented, and maintained in all CosmeSurge units. - Report to the CS Management and Corporate Quality team on the performance of the QMS and any need for improvement. - Ensure the...
-
Quality Manager
3 months ago
Dubai, United Arab Emirates A Leading Supplier Company in UAE Full timeThe Role **Location**: SoFood Manufacturing Facility,JAFZA About Us: SoFood is a leading name in the food manufacturing industry, renowned for producing high-quality products with a commitment to innovation, sustainability, and excellence. Our cutting-edge facility is dedicated to upholding the highest standards in food safety and quality, and we are seeking...
-
Quality Manager
2 months ago
Dubai, United Arab Emirates Bim Middleeast LLC Full timeEnsures the establishment of the quality system and its maintenance in accordance with the BS EN ISO 9001: 2008/ISO/IEC 17025: 2017 International Standards. To manage and control all the Laboratory Technical & QA activities. - Defines and approves the quality policy of the Company and ensure its implementation and maintenance. - Development of the company...
-
Quality Manager
4 weeks ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Additional Information** **Job Number**24193569 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Implements quality assurance...
-
Quality Manager
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23219141 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Implements quality...
-
Quality Manager
4 weeks ago
Dubai, United Arab Emirates Smiths Group Full timeREF: - JOHNCRANEEMEA02751- DIVISION: - John Crane- JOB FUNCTION: - Reg Affairs Quality AssuranceAbout Us Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and...
-
Quality Manager
4 weeks ago
Dubai, United Arab Emirates John Crane Full time**About Us** Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring...
-
Quality Manager
7 days ago
Dubai, United Arab Emirates John Crane Full time**Company Description** John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a...
-
Quality Manager
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23193221 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
-
Quality Manager
6 months ago
Dubai, United Arab Emirates Tassle Divine Apparel LLC Full timeWe are looking for an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer. The Quality Manager, or Quality Assurance Manager, will inspect the final product to make sure it has been built with compliance to legal standards and meets customer expectations. A great quality manager...
-
Quality Manager
3 weeks ago
Dubai, United Arab Emirates HARRY INTERNATIONAL Full time**Expertise **:QMS, QMS IECEx, ATTEX, Fabrication **Experience**: 8 year + **Requirements**: - Masters of Engineering - Mechanical or similar - Should have proven experience as QC Manager - Extensive experience in quality management, preferably in the sheet metal fabrication industry, with a track record of driving quality improvement initiatives and...
-
Quality Manager
1 week ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Additional Information** **Job Number**24203012 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position is...
-
Quality Manager
6 months ago
Dubai, United Arab Emirates GULF FLOWERS DISTRIBUTION FZCO Full timeEmployment Type: Full Time - Remote Job: No - Monthly Salary:5 000 AED - Benefits: Health Insurance, Company Visa - Neighborhood: JAFZA - Minimum Work Experience: 1-5 Years - Minimum Education Level: High-School / Secondary - Listed By: Employer - Company Size: 80 Employees - Career Level:Junior - Gender:Male/ Female - Language:English,(mandatory) Russian...