Guest Operations Manager

2 months ago


Dubai, United Arab Emirates Aparts.ae Vacation Homes Rental Full time

**Aparts.ae** is a company specializing in Holiday Homes operations in Dubai. We are committed to providing exceptional guest experiences and high-quality service. As part of our continued growth, we are seeking a dedicated Guest Relations Professional to join our team.

**Position Title**: Guest Operations Manager

**Location**: Dubai (Flexible)

**Job Type**: Full-Time

**Working Hours**:Flexible

**Key Responsibilities**:

- Address and resolve guest inquiries, concerns, and requests promptly and professionally
- Coordinate with maintenance team to address and resolve any maintenance issues reported by guests
- Ensure compliance with DTCM and buildings' management regulations and requirements
- Provide guests with information about accommodation, house rules and services to enhance their stay
- Maintain accurate records of interactions with guests
- Assist with check-ins and check-outs as and when needed
- Collaborate with our operations team to ensure a seamless guest experience
- Ensure compliance with company policies and procedures

**Requirements**:

- Bachelor's or equivalent; a degree in hospitality or a related field is a plus
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Proficiency in English; Arabic and Hindi are a plus
- Ability to respond quickly and be always available to guests and the team
- Proficiency in MS Office and channel management, PMS and RMS software
- Flexibility to work various shifts
- Willingness to learn and adapt with the support of our team

**What We Offer**:

- Competitive salary and performance based bonus.
- Opportunity to work in a dynamic and fast growing company, with clear vision to become the UAE's largest and most reliable Holiday Homes operator.
- Collaborative and supportive work environment.
- Opportunities for professional development and career growth.
- Medical insurance plan as per company policy
- Company laptop and smartphone

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: AED2,500.00 - AED7,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Guest Operations in Holiday Homes: 2 years (required)

**Language**:

- fluent English (required)

**Location**:

- Dubai (required)

Expected Start Date: 15/11/2024



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