Dietician

**Position**: Dietician

**Location**: Abu-Dhabi

**Industry** -Beauty and wellness

To be responsible for service delivery, in-house revenue generation, and optimal productivity in Slimming treatments under the general guidance and supervision of the Slimming Head/Center Head.

In coordination with the physiotherapist and slimming therapist be accountable for the client’s diet and behavior & strive to achieve the desired weight, health, and well-being.

**Reports** to - Direct Reporting - Slimming Head, Indirect Reporting - Center Head

**Responsibilities**

(The responsibilities include but are not limited to the following)

Service Excellence
- To ensure that service delivery is 100% as per Protocol.
- To ensure that the center’s OSR goals are achieved & regularity of clients exceeds expectations.
- To ensure timely completion of Zero Sessions as per Standard Operating Procedures (SOP)
- To ensure the client’s understanding/agreement to the terms of the program before initiating the program
- To collate, prior to planning a weight management/slimming program, for each client with regards to their personal, behavioral, medical activity schedule, and wellness assessment.
- To collate details for each client with regard to their food and drinking habits, likes, dislikes, allergies, and cuisine preferences through the health and habit analysis
- To suggest a correct meal plan for each client at the start of the program and thereafter at least once a week.
- To counsel and educate clients on appropriate diets regularly
- To continuously encourage clients to record behavioral/dietary/activity.
- To Coordinate with slimming head, physiotherapists, masseurs & other dieticians to ensure optimum execution of each client’s package by:

- To pre-plan sessions as per individual requirements and package booked - appliance sessions/therapies/combination sessions to be administered during the slimming program.
- To ensure proper coordination with physiotherapists for activity patterns.
- To conduct daily follow-ups for irregular clients to ensure executions are complete within the validity period.
- To ensure the use of proper soft skills when dealing with each client.
- To check & record the weight of each client on the Client Program Record (CPR)
- To also check & record the weight of each client on the Daily Record Register (DRR).
- To review the client’s progress, post each slimming session
- To provide bedside counseling for 15mins during the session.

Documentation:

- BCA records should be updated on a monthly basis.
- Ensure that a BCA is completed regularly as per recommended guidelines in SOP.
- Capture client’s information in CLM on the same day of counseling.
- Assist the Slimming In-Charge in the accurate and timely completion of the Daily Monitoring Report.
- To regularly update and correctly complete all related documentation.
- Important Documentation to include (DRR/CPR/Client Monitoring Register)/software entries.
- To have a 5th session review done under the guidance of the Slimming In-charge, Client Progress Advisor, and Physiotherapist
- To conduct Group Counseling for every client every wee
- To review & recommend change in activity, diet plan & other lifestyles to ensure required weight loss.
- To recommend need-based slimming treatments for upselling/rebooking
- To ensure clients meet the targeted weight loss targets set by the Slimming Head
- To counsel and guide clients facing weight plateaus and suggest an appropriate course of action
- To seek advice from the Slimming Head as needed in order to ensure each client is successful in meeting his/her goals
- Responsible for general upkeep of the Slimming Department
- Ensure the accuracy of all relevant financial and operational data that is maintained/reported

customer delight is our no. 1 priority
- To partner in achieving the center’s Net Promoter Score goal
- To demonstrate team work to deliver customer satisfaction & service results
- To take prompt action to resolve customer escalations/queries if any at any given point of time
- To keep a regular check on the Net Promoter Score for the center and your category
- To ensure that there is a paramount focus on self learning
- To be abreast and updated with role related developments