Call Center Agent
7 months ago
**Job Overview**:
**Key Responsibilities**:
- **Client Onboarding**: Engage potential clients, understand their needs, and provide comprehensive information about our gaming website.
- **Sales Pitch**: Effectively communicate and pitch new offers, promotions, and packages to potential clients.
- **Process Explanation**: Clearly elucidate the registration, payment, and usage process to clients, ensuring they have a seamless experience.
- **Client Support**: Address and resolve client inquiries, concerns, or issues promptly and professionally.
- **Maintain Records**: Document all client interactions, feedback, and sales data in the CRM system.
- **Achieve Sales Targets**: Meet and exceed monthly and quarterly sales targets.
- **Stay Informed**: Stay updated with the latest features, offers, and changes on the gaming website to provide accurate information to clients.
- **Collaborate**: Work closely with the marketing and customer support teams to ensure a unified approach to client engagement and retention.
**Qualifications and Requirements**:
- **Experience**: Minimum of 2 years of experience in telesales, preferably in the gaming or online entertainment sector.
- **Language Proficiency**: Fluency in Telegu, Gujrathi, and Marathi is essential. Proficiency in Hindi is a must.
- **Communication Skills**: Excellent verbal and written communication skills in all specified languages.
- **Sales Acumen**: Strong persuasion and negotiation skills with a proven ability to close sales.
- **Customer-centric**: A passion for understanding customer needs and ensuring their satisfaction.
- **Tech-Savvy**: Familiarity with CRM software and other sales tools is a plus.
- **Team Player**: Ability to work collaboratively in a team-oriented environment.
- **Adaptability**: Flexibility to adapt to changing scenarios and business requirements.
**Preferred**
- Visit Visa
- Cancelled Visa
**Compensation**
- Return Ticket & Leave Salary
- Insurance
- Duty Meal and Fringe Benefits
Pay: AED2,000.00 - AED3,000.00 per month
Application Question(s):
- This is a 6 working day job. Are you comfortable with that?
- Office is located in International City Phase 2. Will you be able to commute to office location?
**Experience**:
- Telesales: 1 year (required)
**Language**:
- English, Hindi (required)
**Location**:
- Dubai (required)
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