Avp Legal and Support Manager

3 days ago

Abu Dhabi, United Arab Emirates Citigroup, Inc. Full time

AVP Legal and Support Manager - Credit Operations/Collections - UAE Nationals Preferred

The growing importance of support functions require a dedicated seasoned resource to focus and lead the legal and controls aspects within Credit Operations of the UAE Wealth Business, namely Credit Initiation, Collections and Fraud units.

**Key Responsibilities**:

- Handle legal matters such as Civil and Accounting cases for the Collections and Fraud teams, including interactions with external counsels, government and court-appointed officials.
- Work closely with a team of Controls Officers across Credit Operations to ensure activities are diligently carried out, and processes comply to existing company policies and guidelines, as well as local regulations with quality oversight.
- Perform analysis on results and reporting based on reviews completed. Communicate results to the Operational teams including root cause analysis on defects
- Work with multiple MIS and system teams to ensure data is available for result analysis
- Work with Ops Quality Control team members across multiple sites
- Help drive consistency between the functions of Credit Operations through quality reviews, control reviews, audit feedback and results

**Development Value**:

- Opportunity to work in a fast-paced environment with multiple priorities and challenging tasks
- Progression to other areas within the UAE Wealth Operations functions that also consist of Core Operations, Customer Service and Data Analytics

**Knowledge/Experience**:

- Must possess advanced knowledge on legal matters regarding Collections Civil and Accounting Cases, including interactions with external law firms and court-appointed financial experts
- 8+ years' experience in Consumer Banking (Unsecured Credit Lending)
- Familiarity with local regulations such as the Consumer Protection Regulations
- Must possess advanced knowledge on legal matters regarding Collections Civil and Accounting Cases, including interactions with external law firms and court-appointed financial experts
- Sound knowledge of legal and controls elements
- Ability to think out of box suggestions

**Skills**:

- Fluent and competent in Arabic (read/write/spoken)
- Effective time management skills
- Strong knowledge of Consumer banking asset products such as credit cards and personal loans
- Can exercise independence of judgement and autonomy.
- Ability to influence external stakeholders
- Client-centric focus
- Strong understanding of business priorities and criticality of adherence to timelines
- High level of understanding of controls framework and importance of escalation and transparency

**Competencies**:

- Results oriented, assertive, innovative, resourceful and attentive to details
- Ability to work in fast-paced environments, multitask and react in short timeframes
- Creative approach while dealing with ambiguity with the ability to anticipate challenges and develop innovative solutions

**Qualifications**:
University degree

**Job Family Group**:
Compliance and Control

**Job Family**:
Business Control

**Time Type**:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " **EEO is the Law** " poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting**

Job ID 24757839

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