General Manager

1 month ago


Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full time

Smart Service Station is a premier automotive workshop in Dubai, offering a wide range of services, from routine maintenance and repairs to advanced diagnostics and car detailing. We are committed to delivering exceptional service and quality to our customers, ensuring their vehicles are maintained at the highest standards.

**Job Overview**:
**Key Responsibilities**:

- **Operational Management**:

- Oversee the day-to-day operations of the workshop, ensuring smooth and efficient service delivery.
- Develop and implement operational procedures and standards to enhance productivity and service quality.
- Monitor workshop performance metrics, including turnaround times, service quality, and customer satisfaction.
- **Staff Management**:

- Lead, mentor, and manage a team of technicians, service advisors, and administrative staff.
- Ensure ongoing training and development programs are in place to maintain high skill levels and morale.
- Conduct regular performance evaluations, set clear goals, and address any performance issues promptly.
- **Customer Relations**:

- Maintain high levels of customer satisfaction by ensuring the delivery of top-quality services.
- Resolve customer complaints and issues in a professional and timely manner.
- Foster strong relationships with key clients and partners to drive repeat business.
- **Financial Management**:

- Develop and manage the workshop’s budget, ensuring financial targets are met.
- Oversee pricing strategies, cost control, and inventory management to maximize profitability.
- Analyze financial reports, identify trends, and implement corrective actions as needed.
- **Business Development**:

- Identify and pursue new business opportunities, including partnerships, service expansions, and market penetration strategies.
- Monitor market trends and competitor activities to stay ahead in the industry.
- Drive marketing and promotional activities to attract new customers and retain existing ones.
- **Compliance & Safety**:

- Ensure the workshop complies with all local regulations, including health and safety standards.
- Implement and maintain strict safety protocols to protect employees and customers.
- Regularly review and update the workshop’s compliance procedures.
- **Reporting**:

- Prepare and present regular reports on operational performance, financial results, and other key metrics to senior management.
- Provide insights and recommendations for continuous improvement.

**Qualifications**:

- **Experience**:

- Minimum of 5-7 years of experience in a management role within the automotive industry, preferably in a workshop or service center in U.A.E.
- Proven track record of successfully managing operations, leading teams, and driving business growth.
- **Education**:

- Bachelor’s degree in Automotive Engineering, Business Administration, or a related field is preferred.
- MBA or equivalent advanced degree is an advantage.
- **Skills**:

- Strong leadership and team management skills, with the ability to motivate and inspire staff.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Solid understanding of automotive repair processes, industry standards, and best practices.
- Strong financial acumen, with experience in budgeting, cost control, and financial analysis.
- Strategic thinker with the ability to identify and capitalize on business opportunities.
- **Other**:

- Familiarity with the Dubai automotive market and local business regulations.
- Proficiency in using automotive management software and tools.
- Valid UAE driver’s license is preferred.


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