Groups, Conference

6 hours ago

Dubai, United Arab Emirates Hilton Full time

A Groups, Conference & Events Sales Coordinator for the Waldorf Astoria Dubai International Financial Centre will maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions.

**What will I be doing?**

As Groups, Conference & Events Sales Coordinator for the Waldorf Astoria Dubai International Financial Centre, you will maximise revenue opportunities in the areas of conferences and events by driving sales leads and increasing conversions. The Groups, Conference & Events Sales Coordinator will interact frequently with guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups, Conference & Events Sales Coordinator will perform the following tasks to the highest standards
- Assist the GC&E Team in converting existing business leads
- Prospect new business opportunities
- Su bmit all DTCM/CID license permits on the system for all events taking place in the property
- Handle inquiries and expedite overall team response time
- Support the GC&E Team in daily administrative activities
- Conduct daily prospect calls and report client feedback and potential opportunities
- Assist the team in site inspections and house tours to promote facilities and services
- Handle business leads for relatively small groups (50-100 guests)
- Organize and distribute all administrative documents (BEO, Group resumés, etc.)
- Act as link between Client, GC&E team and Operations
- Manage discussions on events and group reservations on smaller scale (50-100 guests)
- Assist the team in drafting offers, contracts and general correspondence with guests
- Handle partner programs: Hilton Honors, Meeting Planner, Meeting Brokers and Cvent
- Coordinate with field sales team on potential business leads
- Follow up with reservations team to ensure all PMS data is in line with contract obligations
- Issue pro-forma invoices and follow up on deposits in compliance with applicable operating procedures
- Manage and update customer index file (Accounts and Contacts in Delphi)
- Perform Delphi quality check and ensure all data is compliant with standards
- Enter all necessary data and activities in Delphi Sales and Catering, promptly and accurately
- Follow Up on all cut off and decision due dates
- Control invoice completeness and payment process in adherence with Hilton sales guidelines
- Operate all filing and report distribution efficiently
- Participate and support additional Sales and Marketing activities as requested

**What are we looking for?**

A Groups, Conference & Events Sales Coordinator for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in similar role
- Proficiency in Arabic language in order to submit all DTCM/CID license permits on the system
- Very good organisational and administration skills
- Positive attitude and excellent communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- Very good presentation skills
- High level of IT skills
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Demonstrated previous experience working in the Conference and Events function
- Previous experience in a luxury environment
- Knowledge of the hotel property management systems OnQ

**What will it be like to work for Waldorf Astoria Hotels & Resorts?**

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for

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