Assistant Supervisor for Children's Play Area

4 days ago


Abu Dhabi, United Arab Emirates MSA Sports Club LLC Full time

**Requirements**:
**- **At least one year of supervisor experience in a customer service role, bonus if it's in a children's play area
- Fluent written and spoken English. Arabic also a big plus
- Experience in dealing with families and children
- Friendly and outgoing personality with a high level of energy
- Must be located in the UAE and available for an in person interview in Abu Dhabi

**Responsibilities**:

- Greet and welcome guests and provide outstanding customer service
- Manage and organize groups of customers for events such birthday parties, school trips and corporate & team outings
- Enforcing safety rules and ensuring customers get the safest, most enjoyable experience
- Interacting and socializing with customers to promote the Brand Culture
- Play a proactive role in every customer’s experience and ensure each customer is comfortable
- Resolve and log complaints from customers and staff
- Create and implement of schedules and runsheets
- Monitor and manage capacity within the time slots
- Actively monitor and manage the safety of customers and ensure a speedy response and first aid to any incident
- Provide structured training, on-the-job coaching, and performance reviews of the staff
- Create and implement new products and programs
- Be able to maintain high energy while performing arduous activities including, but not limited to, running, jumping, crawling, lifting up to 10kg for extended periods of time
- Manage point of sale (POS) system including running transactions, issuing floats and reconciling end of day cash
- Implementing emergency procedures when required
- Manage and organize equipment and facility inspections
- Manage petty cash expenses and adhere to monthly budgets
- Manage inventory and perform monthly stock takes
- Perform various maintenance duties including, but not limited to, cleaning restrooms and trash removal
- Perform all duties according to Standard Operating Procedure and training standards
- Meet and exceed monthly, quarterly, and yearly key performance indicators (KPI) as set by the management
- Other Duties as assigned

**Job Types**: Full-time, Permanent

**Salary**: AED5,000.00 - AED6,000.00 per month

COVID-19 considerations:
Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Supervisor/management: 1 year (required)
- Children's play area: 1 year (preferred)

**Language**:

- English (required)
- Arabic (preferred)



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