Patient Experience Coordinator W/ F&b Knowledge

8 months ago


Abu Dhabi, United Arab Emirates FASSCO Full time

Join our team at Fassco as a Patient Experience Coordinator with F&B knowledge We're looking for a customer-centric individual to ensure a positive and comfortable patient experience in a hospital or healthcare environment. Fluency in Arabic is preferred to communicate with our diverse patient population effectively.

**Key Responsibilities**:

- Coordinate and oversee the patient experience, ensuring high customer satisfaction
- Provide personalized service, addressing patient needs and concerns promptly
- Maintain a deep understanding of our hospital's F&B offerings and ensure suitable
options are available
- Collaborate with the F&B team to design patient menus considering dietary
restrictions and preferences
- Gather patient feedback, conduct rounds, and address any issues or requests
- Collaborate with other departments to ensure a seamless patient experience

**Requirements**:

- Bachelor's degree in Hospitality, Healthcare Management, or related field (or
equivalent experience)
- Experience in a similar role, preferably in a hospital or healthcare environment
- Excellent communication skills and fluency in Arabic preferred
- Strong knowledge of F&B operations, including menu planning and dietary restrictions
- Exceptional customer service skills and a passion for delivering outstanding
experiences
- Strong problem-solving and decision-making abilities
- Proficiency in MS Office Suite and patient management systems

Fassco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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