Head of Operations UAE

4 weeks ago

Dubai, United Arab Emirates Blacklane GmbH Full time

Blacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the **Head of Operations UAE **to play a pivotal role in managing, optimizing, and growing our operations in the UAE.

**YOUR CHALLENGE**:
As the Head of Operations UAE at Blacklane, you will lead Blacklane’s operations crew in Dubai and will be responsible for managing chauffeurs, enhancing service quality, and optimizing operational efficiency. This role requires a hands-on approach, combining data-driven decision-making with a genuine passion for building meaningful relationships.
You will report directly to the UAE General Manager.
- **Management and Leadership**:

- Oversee and continuously grow a team of 5, including fleet coordinators, operations managers, and trainers.
- Manage approximately 120 chauffeurs, fostering a positive and collaborative team culture.
- Regularly engage with chauffeurs to understand ground-level operations and insights.
- Utilize data to drive team performance and operational improvements by providing feedback and coaching.
- **Process Optimization and Growth**:
- Implement strategic and data-driven approaches to optimize operational processes such as rides dispatching, chauffeur onboarding, fleet procurement and overall operational efficiency
- Analyze vehicle positioning data to improve customer retention, reduce waste, and enhance utilization.
- Be hands-on, focusing 20% of your time on ground-level processes to ensure operational efficiency.
- Identify and capitalize on growth opportunities through innovative solutions.
- Develop process charts and operational manuals, particularly for the On Demand product.
- Quality Management and Stakeholder Collaboration:

- Collaborate with the senior trainer to enhance training programs for vehicle maintenance staff.
- Work closely with operations managers and data specialists for informed decision-making.
- Build and maintain relationships with internal and external stakeholders for service quality enhancement.
- Regularly analyze data to identify trends and areas for quality improvement.
- Strategic Partnerships and Crisis Management:

- Develop and manage strategic partnerships, focusing on sustainable and pioneering relationships.
- Lead crisis communications, ensuring effective management during challenging situations.
- Supplier Management and Purchasing:

- Optimize operational efficiency through strategic supplier management and selection.
- Regularly visit and engage with stakeholders for continuous alignment and improvement.
- Analyze market trends and manage costs effectively to ensure operations remain as lean as possible.
- Capitalize on opportunities for competitive edge through relationship management, negotiation and effective purchasing strategies.

**ABOUT YOU**:

- Bachelor's degree in operations, business, or related field.
- 8-10 years of experience in operational roles, preferably in premium/high-end service industries.
- Strong leadership skills and team management experience.
- Proficient in data analysis and decision-making.
- Experienced with tools like Google Suite, Excel, Salesforce, Tableau, and SQL.
- Knowledgeable in premium mobility and luxury service standards.
- Entrepreneurial, continuous improvement mindset.
- Effective negotiation, conflict resolution, and problem-solving abilities.

**MORE THAN A JOB**:
Blacklane is a scale-up started in 2011, founded by Jens Wohltorf and Frank Steuer who wanted to create the first global chauffeur service. We started by filling chauffeurs’ ‘empty leg’ journeys and have grown with our partners to over €100 million in annual revenue (pre-pandemic). Backed by Daimler and other investors in Germany, Japan, Switzerland, and the UAE, we’re now a trusted brand within corporate travel.

We believe in ethical business practices and have a strong company culture.
- **Continuous Learning**: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
- **Flexible Working**:Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
- **Become Part of the Crew**: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us
- **Employee Stock Options Plan**: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
- **Fair Remuneration**: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly an

  • Head of Operations UAE

    4 weeks ago

    Dubai, United Arab Emirates BLACKLANE Full time

    Blacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the **Head of Operations UAE **to play a pivotal role in managing, optimizing, and...

  • Head of Operations UAE

    23 hours ago

    Dubai, United Arab Emirates BLACKLANE Full time

    Blacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the **Head of Operations UAE **to play a pivotal role in managing, optimizing, and...

  • Head of Operations UAE

    2 weeks ago

    Dubai, Dubai, United Arab Emirates BLACKLANE Full time

    Blacklane is a premium mobility company dedicated to redefining the chauffeur service industry. With a global presence, we pride ourselves on delivering exceptional service, ensuring the safety and satisfaction of both our clients and chauffeurs. Join our dynamic team as the Head of Operations UAE to play a pivotal role in managing, optimizing, and growing...

  • Head of Operations

    4 weeks ago

    Dubai, United Arab Emirates Boatman Tourism LLC Full time

    Position Title: Head of Operations (Travel Agency & Immigration Consultancy) As the Head of Operations, you will be responsible for supervising and leading a team of travel agents and immigration consultants, providing guidance, motivation, and training as needed. You will also be responsible for managing the budget and financial performance of both...

  • Head of Procurement

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a highly regarded and established private government company. Our client is looking to hire a Head of Procurement and Contracts (UAE National) to join their team in Dubai.About the roleThe Head of Procurement will develop and implement procurement strategies, identify potential suppliers, negotiate and draft contracts and...

  • Head of Procurement

    2 months ago

    Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a highly regarded and established private government company. Our client is looking to hire a Head of Procurement and Contracts (UAE National) to join their team in Dubai.About the roleThe Head of Procurement will develop and implement procurement strategies, identify potential suppliers, negotiate and draft contracts and...

  • Head of Operations

    7 days ago

    Dubai, United Arab Emirates servicemycar.ae Full time

    We're looking to hire an experienced Head of Operations immediately. The Head of Operations will optimize our company's operating capabilities, employ strategies to maximize customer satisfaction, and manage marketing initiatives. The Head of Operations will assist in compiling the company's budget, and employ strategies to safeguard assets and stocks. You...

  • Global Operations Lead

    2 weeks ago

    Dubai, United Arab Emirates Meeting Point Emirates Meeting Point Oman Full time

    **Job Purpose Overview** This position is responsible for the Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities. The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response. This role has dual responsibility: -...

  • HR Head

    1 week ago

    Dubai, United Arab Emirates Fitness First UAE Full time

    **Job Title**: Head - Human Resources **Job Category**: Leadership **Concept**: Fitness First **Job Code/ Req#**: NA **Location**: Dubai - UAE **Travel Required**: Yes **Reporting To**: CEO Fitness First and Group HR Head Hospitality and New Businesses **Position Type**: Full Time Landmark Group - Introduction The Landmark Group began its journey in...

  • operations head – lighting

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Jobtrack Management Services Full time

    OPERATIONS HEAD – LIGHTINGDUBAI / AED 15,000 + ANNUAL BENEFITSA well established Lighting Solutions & Trading Company is looking forward to hire the Head of Operations for their firm. A Technically Qualified Electrical Engineer with a minimum of 8-10yrs of experience in Project Sales of turnkey lighting solutions would be an apt fit. The role demands...

  • Head of Operations

    2 weeks ago

    Dubai, Dubai, United Arab Emirates servicemycar Full time

    We're looking to hire an experienced Head of Operations immediately. The Head of Operations will optimize our company's operating capabilities, employ strategies to maximize customer satisfaction, and manage marketing initiatives.The Head of Operations will assist in compiling the company's budget, and employ strategies to safeguard assets and stocks. You...

  • Head of Finance

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a highly regarded and established private government company. Our client is looking to hire a Head of Finance (UAE National) to join their team in Dubai.About the roleThe Head of Finance will be responsible for developing and implementing financial strategies including financial budgeting, planning and forecasting that aligns...

  • Head of Finance

    3 months ago

    Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a highly regarded and established private government company. Our client is looking to hire a Head of Finance (UAE National) to join their team in Dubai.About the roleThe Head of Finance will be responsible for developing and implementing financial strategies including financial budgeting, planning and forecasting that aligns...

  • Head of Operations

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Boatman Tourism LLC Full time

    Position Title: Head of Operations (Travel Agency & Immigration Consultancy)As the Head of Operations, you will be responsible for supervising and leading a team of travel agents and immigration consultants, providing guidance, motivation, and training as needed. You will also be responsible for managing the budget and financial performance of both...

  • Head of Compliance

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a global Financial Brokerage firm based in Dubai, who is currently looking to hire a Head of Compliance to join their DIFC office.About the roleThis role will be responsible for leading the Compliance department, and will be the main point of contact for the UAE office. The main focus will be to fully remain compliant with the...

  • Head of Compliance

    3 months ago

    Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a global Financial Brokerage firm based in Dubai, who is currently looking to hire a Head of Compliance to join their DIFC office.About the roleThis role will be responsible for leading the Compliance department, and will be the main point of contact for the UAE office. The main focus will be to fully remain compliant...

  • Head of Compliance

    2 months ago

    Dubai, Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a global Financial Brokerage firm based in Dubai, who is currently looking to hire a Head of Compliance to join their DIFC office.About the roleThis role will be responsible for leading the Compliance department, and will be the main point of contact for the UAE office. The main focus will be to fully remain compliant with the...

  • Head of Compliance

    4 weeks ago

    Dubai, United Arab Emirates Charterhouse UAE Full time

    ​Charterhouse is working with a global Financial Brokerage firm based in Dubai, who is currently looking to hire a Head of Compliance to join their DIFC office.About the roleThis role will be responsible for leading the Compliance department, and will be the main point of contact for the UAE office. The main focus will be to fully remain compliant...

  • Head Barista

    4 weeks ago

    Dubai, United Arab Emirates Group of restaurant Full time

    The Head Barista of the cafe essentially runs the day to day operations of the coffee shop. It’s the Head Barista’s job to keep things moving smoothly on shift, ensure staff are up to speed on training, deliver the best service possible to customers, and maintain strong relationships with management and suppliers. If you’ve worked as a Barista...

  • Head of Operations

    6 days ago

    Dubai, United Arab Emirates Guildhall Full time

    The Role We are seeking a dynamic and experienced Head of Operations for our highly adept team in Dubai. As Head of Operations, in close collaboration with our CEO, you will be a key driver in shaping our clients future. Your primary mission, alongside the CEO, is to lead our team through critical growth phases, overseeing the evolution of our platform, and...