Permanent - Client Advisor Arabic Speaker - Abu Dhabi

7 days ago


Abu Dhabi, United Arab Emirates Hermès Paris Full time

Permanent - Client Advisor Arabic Speaker - Abu Dhabi

At a glance

Job Category
- Retail - Store Sales

Years of Experience
- Minimum 1 year

Contract Type
- Unlimited contract

Job Schedule
- Full time

Locations
- Hermes - Abu Dhabi

Legal Employer
- HERMES MIDDLE EAST

Posting Date
- 12/10/2024, 04:52 AM

Details of the job

**MAIN RESPONSIBILITIES**

**Sales and Service**:

- To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
- To engage with the client with sincerity.
- To make the client feel comfortable by creating a bond through conversation.
- To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

**Customer Relationship Management**:

- Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
- Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

**Administrative and Visual Merchandising**:

- To oversee, under the Store Manager/ Floor Manager's supervision, that:

- The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
- The departments are always well stocked.
- The products are well stored or folded in order to prevent any damage.

**Operations**:

- To partake in management tasks associated with sales.
- Adhere to the administrative procedures concerning exchanges, returns and repairs.
- Be accountable and responsible for ad hoc mission entrusted by the store management.
- To share clients feedback on products.
- To propose ideas for improving the daily running of the store and the service deliver.

**REQUIREMENTS**
- Arabic speaker
- Proven track record in a sales position in luxury retail.
- Empathy & sincerity when serving customers.
- Professionalism in services provided to the customer.
- Individual contribution to the turnover in the sector.
- Positive attitude within the sales team.
- Familiarity with the products.
- Punctuality, flexibility, reactivity.



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