Head of Service Delivery E& UAE and Int

1 month ago

Dubai, United Arab Emirates Ericsson Full time

**About this opportunity**

At Ericsson, we're seeking a talented Head of Service Delivery driven to shape the future of technology. We're looking for an individual who thrives in complex Cloud Software and Services engagements and is equipped to offer extensive technical and delivery knowledge to our team. As an Overall Program Director with Ericsson, you will ensure the fulfillment of contracts, drive customer satisfaction, and contribute meaningfully to the organization's objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth and recognizing talent. Your contribution will also extend to supporting asset development, organizational set-up and growth, with the aim of driving forward our Professional Services culture.

**What you will do**
- The role will be the overall Program Director for the account, responsible for Service Delivery across different Service Lines
- Will own the P&L for Cloud Software and Services for the account delegated by the Head of Cloud Software and Services
- Build and manage Operational relationship with the customer not only on delivery but also post-sales support and excel in management of escalations towards the Business Area
- Owns add on sales (expansions, upgrades) and recurrent revenue establishment. Other roles like Customer Project Managers, Solution Architects, etc will drive fulfilment of the target
- Will manage financial forecast accuracy and resource demand forecast
- Will build and maintain relationship with the Ericsson Customer support organization and secure escalations are handled to assure next sales
- Scope the customer solution in such engagements and identify potential up-sale opportunities.
- Drive the definition of the total customer solution with the assigned solution team.
- Take responsibility for overall program planning and manage all assignments under the specific program.
- Manage the operational relationship with the customer, including contract execution strategy and risk exposure.
- Secure compliance to both contractual and business case requirements.

**You will bring**
- Strong functional leadership capabilities
- Project Management Process.
- Mediation through stakeholder management and communication.
- Project Portfolio Management.
- Program/Project Finance Management.
- Business Modeling.
- Commercial Management.
- Value Creation.
- Coaching and Mentoring.
- Consultative Selling.
- Financial Acumen.
- Market insights.
- Ericsson Portfolio.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

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