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Head Valet

1 month ago

Dubai, United Arab Emirates Dorchester Collection Full time

**Position Overview**:
**Who we are**:
**Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
- Treasured by guests. Cherished by employees. Celebrated worldwide.
- Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.**Reference **:2023-4137**Your future, our legacy**:
**Hotel**:
The Lana - Dorchester Collection

**Division & Department**:
Rooms - Laundry & Valet

**Job Title**:
Head Valet

**Contract Type**:
Permanent

**Status**:
Full time

**Position Overview**:
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Valet you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

**What you'll get**:
As a Head Valet at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

- Competitive Salary Package
- Family Benefits
- World-class Development Opportunities
- Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel
- 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
- Meals on Duty
- Private Medical Insurance for self and the family
- Life Insurance for self
- Annual Flight Allowance for self and the family
- Education Support Allowance for children
- Housing Allowance
- Transportation Allowance
- Uniform provided by the Company with complimentary laundry

**What you'll do**:
You’ll love what you do and take pride in delighting our guests:

- You will be responsible for overseeing of the Uniform, Linen and Valet Operations to ensure our guests and colleagues receive nothing but the best experience.
- You are responsible for the daily operation of the Valet Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas.
- Oversee the daily shift operations of the department to ensure all areas are covered and processes are followed.
- Works with the external laundry provider to ensure the timely pickup and delivery of guest laundry, uniforms, rooms linen, spa, pool, gym and food & beverage linen.
- Completes inspections of returned items to ensure they are cleaned correctly, no stains, damage and holds people accountable for corrective action.
- Ensuring guest and colleague satisfaction while maintaining the operating budget.
- You’ll also participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- You will conduct inventories and are responsible to maintain all records for par levels, discards and losses.
- You will prepare the monthly laundry reports and compare actual costs to budget/forecast.
- Prepare orders for all operating equipment in the department, new uniforms and additional linen requirements.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Head Valet, you’ll have the opportunity to bring these to life and continue to create our legacy.
- Yo

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