Housekeeping Supervisor

2 weeks ago

Dubai, United Arab Emirates The First Group Full time

Overview:

- Ensure the daily cleaning and maintenance of all in and outdoor public areas of the hotel is carried out in a timely and efficient manner.
- Conduct daily briefing with the team to ensure the team has all the updated and correct information to carry out their duties.
- Ensure all departmental tools and equipment are maintained and functioning properly.
- Carry out inspections of all the hotel areas to ensure that the standards of cleanliness are kept.
- Ensure all team members adhere to health and safety standards.
- Ensure all team members are trained and introduced to their duties as per hotel standards and policies.
- Report all maintenance complains and follow through until completion.
- Keep the Housekeeping Manager/Head Housekeeper informed about any guest complain, property damages or pending maintenance etc.
- Identify training needs within the department and responsible for training staff.
- Responsible for ordering, stores and maintaining the stock level in all pantries.
- Flexible to work in all areas and all shifts.
- Recommend changes to the standards and training needs on an ongoing basis.
- Maintain current and thorough knowledge of all housekeeping systems.
- Open and close the shift and ensure effective shift hand over.
- Distribution and collection of keys.
- Management of all incoming and outgoing calls.
- Solve employee grievances.
- Perform Room allocations.
- Perform Room inspections.
- Prioritize arrival rooms.
- Liaise with Front Office for guest and hotel requirements.
- Ensure guest valet is processed and delivered in a timely manner.
- Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
- Manage all special requests made by guests.
- Ensure consistency within the department.
- Management of lost property for the hotel.
- Complete knowledge of room types, layouts and facilities.
- Manage storage areas.
- Maintain adequate stock levels and conduct OS&E inventory on monthly basis.
- Complete stock takes as required.
- Maintain stock levels.
- Conduct shift briefings to ensure hotel activities and operational requirements are known.
- Recycle and enforce cost saving measures to staff.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.
- Perform other duties as requested by the senior management.

**Job Description**:
The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.

**KEY RESPONSIBILITES**
- Supervise the implementation of housekeeping standards and procedures in relation to:

- Bedroom service
- Bathroom service
- Valet service
- Cleaning service
- Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis.
- Maintain a current and thorough knowledge of all housekeeping systems.
- Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’.
- Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
- Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
- Open and close the shift and ensure effective shift hand over.
- Prioritise arrival rooms.
- Liaise with Front Office for guest and hotel requirements.
- Ensure guest valet is processed and delivered in a timely manner.
- Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
- Manage all special requests made by guests
- Ensure consistency within the department
- Manage lost property for the hotel

Desired Skill & Expertise:

- Minimum 2 years experience in the same role in a 4/5* hotel.
- Friendly, polite, and courteous nature.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to work well under pressure in a fast paced environment.
- Flexibility to respond to a range of various work situations.

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