Operations Officer

3 weeks ago


Dubai, United Arab Emirates Al Rasa Pest Control & Bldg. Cleaning Services Full time

1. Plan, coordinate, and execute pest control operations, including inspections, treatments, and preventive measures.

2. Manage and deploy field teams to various locations to address pest-related issues promptly and professionally.

3. Monitor service schedules and ensure timely completion of tasks to meet customer expectations.

4. Ensure compliance with local regulations, industry standards, and company policies in all pest control activities.

5. Interact with customers to understand their pest-related concerns and provide suitable solutions.

6. Address customer inquiries, feedback, and complaints in a courteous and timely manner, ensuring customer satisfaction.

7. Train and mentor pest control technicians, ensuring they are well-equipped to perform their duties effectively.

8. Maintain accurate records of pest control activities, including service reports, client information, and work orders.

9. Oversee the inventory of pest control equipment, chemicals, and supplies, and coordinate with the procurement team to replenish supplies as needed.

10.Implement and enforce safety protocols to protect both employees and customers during pest control operations.

11.Handle call backs and promptly resolve any issues or concerns raised by clients within 48 hours.

12.Review treatment reports and take appropriate action when needed.

13.Conduct courtesy calls and visits to clients and record relevant information.

14.Provide advice and recommendations to clients on pests, sanitation, pest-proofing, pesticides, and control strategies.

15.Assist technicians with pending payment collections from clients.

16.Coordinate contract renewals with respective clients.

17.Prepare and submit overtime reports for approval to the Operations Manager.

**Qualifications**:
1. Proven experience in pest control operations, with a strong understanding of pest control techniques and products.

2. Excellent leadership and team management skills, with the ability to motivate and guide field technicians.

3. Strong customer service and communication skills, with the ability to handle customer inquiries and complaints professionally.

4. Sound knowledge of local pest control regulations and safety standards.

5. Proficient computer skills and familiarity with pest control management software is advantageous.


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