IT Desktop Support

4 days ago


Abu Dhabi, United Arab Emirates International Media Investments Full time

**KEY RESPONSIBILITIES**
- Assisting in the maintenance of IT equipment and systems, printer server, network servers.
- Investigating, diagnosing and solving computer software and hardware faults repairing equipment and replacing parts.
- Maintaining records of software licences, stocks of equipment, consumables and other supplies.
- Ensuring adequate levels of support coverage including scheduling staff coverage, rotating work schedules, etc.
- Interacting with other support groups to resolve problems, formulate plans, and schedules and modify processes.
- Ensuring appropriate data management and security standards and procedures and directs the recovery of data as required.
- Providing desktop and server administrative functions including data backups, file recovery, software installation and upgrades, internet/intranet addressing, communications troubleshooting, server configuration and maintenance, etc.
- Ability to perform a wide variety of technical support functions within a high stress and Production deadline setting.
- Full technical responsibility for the OS System testing function of a project.
- Investigates OS System exposed violations and potential breaches in security.
- Ability to plan and implement complex installations and to schedule support activities around administrative functions, hardware and software upgrades, etc.

**KEY SKILLS, EXPERIENCE, AND EDUCATION**
- Experienced in MS Active Directory & Azure Active Directory Administration.
- Experienced in supporting Windows OS, MAC OS, MS Office, Microsoft Exchange, Office 365.
- Experienced in working with Windows Servers.
- Experienced with SCCM, Manage Engine Service Desk Plus, and Trellix EPO Server.
- Experience with SAP, HumanForce System, and Adobe Premiere SW is a plus.
- Experience with Door Access System and CCTV management is a plus.
- Network based certifications such as CCNA is a plus.
- Microsoft based certifications such as MCP, MCTS, MCDST, MCSA, MCSE, MCITP would be preferred.
- BA degree in Computer Sciences or Information Technology would be preferred.
- Excellent written and spoken English language, bilingual in Arabic/English would be preferred.
- Strong interpersonal skills and a team player.
- Minimum of 5 years’ experience.

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)



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