Linux Desktop Support Associate

3 weeks ago


Abu Dhabi, United Arab Emirates Canonical Full time
  • Work from your remote home officeand provide technical support foremployees.
  • Provide technical onboarding supportfor new employees.
  • Provide technical andinfrastructure support during internationalevents.
  • Be available to take ownership of newcases via telephone, email and web
  • Act as aninternal customer advocate keeping them updated in a timelymanner
  • Ensure that each support request ownedby you is handled as per our Service Level Agreement (SLA) and tothe highest possible customer satisfaction by setting the rightexpectations and fulfilling yourcommitments
  • Contribute your findings to acommon knowledge base and keep it up todate
  • Draft and distribute technical notices forinternal and external communication.
  • Prioritiseyour work in order to accomplish the most important and urgenttasks first
  • Keep on learning as our productsand services grow and evolve
  • Maintain regularcommunication and information exchange with the rest of the team,locally and remotely
  • Identify and suggest anyopportunities to provide a better service

What we are looking for inyou

  • Bachelors or equivalent four yeardegree in a technical field from an accredited college oruniversity. Preferable majors: Computer Science, MIS, ElectricalEngineering, etc.
  • Experience in a Linux basedenvironment gained through university subjects or workexperience
  • Linux knowledge including theinstallation, troubleshooting and basic configuration of recentUbuntu Desktop releases
  • Basic desktop Linuxusage (desktop tools for editing files, browsing the Web, managingInternet connectivity, setup of printers/services/packages/externalstorage devices/etc. utilising command line tools for exploring andmanipulating the file system)
  • Basictroubleshooting (collecting logs, basic fine-tuning by editingconfiguration files)
  • Familiarity with safelyinstalling, uninstalling, reinstalling and repartitioning machineswith multiple operating systems and troubleshooting to recoverbroken installations
  • Understanding of Gmail,Google Calendar, Google Applications and SingleSign-On.
  • Ability to learn quickly, thrive onchange and handle the pressure of a customer facingjob
  • Written and verbal English communicationskills
  • Willingness to travel up to 4 times ayear for internal events


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