Telecommunications Agent

1 week ago

Abu Dhabi, United Arab Emirates Rixos Marina Abu Dhabi Full time

Telecommunications Agent
We are currently seeking a talented and enthusiastic Telecommunications Agent who is fluent in Russian to join our team at Rixos Marina Hotel Abu Dhabi. As a Telecommunication Agent, you will play a vital role in ensuring effective communication between guests and hotel staff, providing exceptional service to our valued guests.

What is in it for you?
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

- Handle incoming and outgoing telephone calls in a professional and courteous manner.
- Provide information, answer inquiries, and assist guests with any requests they may have.
- Take accurate messages and deliver them promptly to the appropriate person or department.
- Assist in coordinating guest requests and inquiries with other hotel departments.
- Maintain the hotel's telephone switchboard system and ensure its proper functioning at all times.
- Uphold a high level of confidentiality and discretion when dealing with guest information.
- Follow the hotel's established procedures and policies to ensure guest satisfaction.
- Resolve any guest complaints or issues related to telecommunications, escalating as necessary.
- Stay updated with hotel information, services, and promotions to provide accurate information to guests.

Your experience and skills include:

- Fluent in both written and spoken English (Russian language isa a plus).
- Excellent verbal communication skills with a friendly and professional demeanor.
- Previous experience in a similar role in the hospitality industry is preferred.
- Strong organizational and multitasking abilities.
- Proficient computer skills and knowledge of basic office software.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Ability to handle high-pressure situations with calmness and efficiency.

Your team and working environment:
Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the very best of Arabic and Turkish culture, dining and hospitality. Located in the heart of Abu Dhabi's retail, entertainment and residential hub, Rixos Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu Dhabi as both a cosmopolitan city abounding with enriching experiences and an archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi seamlessly fuses sophisticated aquatic and arabesque design to tell the story of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan city that takes pride in its heritage and ultimate luxury experiences. As a destination, Rixos Marina Abu Dhabi dares to be different, elevating guest experience through incredible design, amenities, ambience, gastronomy, entertainment, and leisure.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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