Technical Support
6 months ago
**Job Description** We are** currently looking for** **Technical Support - Banking **for our** **UAE **operations with the following
**Technical Support Services Required**:
- Manage & Support Branch Production and Test systems which covering Technical & business Analysis
- and vendor coordination for Configuration / Implementation of Bug Fixes, Unit & Integration Testing,
- Documentation, Co-ordination for User Acceptance Testing (UAT) and Production Implementations for
- Branch systems and interfacing systems such as Signature Verification and Branch Teller /CRM module.
**Skills**
- Provide technical operational support and issues problem resolution for all assigned systems.
- Manage vendor service level and quality of support and development.
- Coordination between project and business teams during execution of projects and tasks.
- Provide business with required technical support, assessments and reports.
- Propose technical recommendations and improvements.
- Manage multiple initiatives and track projects / BAU requests / CR’s to closure.
- Closely monitor incident tickets and problem tickets and close them before breach of SLA.
- Understand latest technology trends and provide improvement suggestion in the assigned systems.
- Provide periodic reports and monthly updates on the ongoing initiatives, problem tickets and CR’s.
- Follow-up with service teams / vendors for support issues and respond quickly to service tickets in a
- timely manner.
- Support and facilitate UAT of projects, CRs by adhering to quality control policies and guidelines.
service levels are required.
**Terms & conditions.**
**Joining time frame**:2 weeks (maximum 1 month)
**Additional Information** Terms and conditions**:
**Joining time frame**:maximum 4 weeks
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