Night Auditor
4 weeks ago
At Mercure Hotel Suits & Apartment, Night Auditor who will assist with the night operations of the hotel and be responsible for creating a warm and personalized welcome experience for our guests overnight. You will perform the end-of-day auditing, reporting, and balancing for all departments and hotel functions.
**What you will be doing?**
- Welcoming our late arrival guests and fare welling our early departures
- Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property
- Taking initiative to ensure that interactions with our customers are positive and productive
- Actively resolving complaints and challenges presented by customers
- Undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports, completing audits, and collating the necessary paperwork for departures
- Preparing and distributing relevant reports to relevant departments
- Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately
- Providing efficient service for guest registration and departure by checking in and out guests as required
- Serve overnight room service, including the preparation of dishes
- Maximizing guest satisfaction as well as the safety and security of the property.
- Attending to guests efficiently and effectively in order to ensure total customer satisfaction
**Your Experience and Skills**
- At least 3-5 years of experience in Night Auditor experience in the hospitality filed.
- Knowledge of Opera PMS is necessary.
- Be a night owl who enjoys working alone
- Exceptional customer service & communication skills
- Excellent time management skills and the ability to work autonomously
- A hands-on team player with a can-do attitude
- Initiates contact and establishes rapport easily
- Willingness to take ownership and have the initiative to carry out different tasks as required
- A good understanding of finance and accounting practices
- The ability to coordinate multiple tasks whilst maintaining attention to detail
- An ability to work weekdays, weekends and public holidays
If you are a dedicated professional ready to take on a leadership role in managing Night Auditor, we invite you to apply. Join our team at Mercure Hotel Suits & Apartment and contribute to our commitment to financial excellence.
**Our team and working environment**:
Located along Sheikh Zayed Road in Barsha Heights right next to Dubai Internet City Metro Station. The hotel is nestled in the key business and commercial district of Dubai Media City, Dubai Knowledge Park and Dubai Internet City. Mercure Dubai Hotel offers a unique hospitality experience for business & leisure travelers and well as for long stays at an affordable price. Close proximity to Mall of the Emirates, Palm Jumeirah and major tourist attractions.
An elegant hotel with 1015 suites and apartments spread over 41 floors. Each contemporary room features floor to ceiling windows that have exceptional views of the city & skyline. For meetings, trainings and social events the hotel offers an extensive range of multi-functional meeting and event spaces.
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**
**Job Types**: Full-time, Permanent
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