Cluster Recreation Manager
2 months ago
Supervise the recreation personnel across the cluster, including supervisors, recreation attendant and lifeguards.
- Maintain and elevate the standards of service and cleanliness across all recreation facilities.
- Ensure that recreation areas adhere to the highest health, safety, and sanitation standards.
- Ensure the implementation and compliance with the company’s fire, life, and safety requirements
- Monitor appointment scheduling, inventory, and equipment maintenance.
- Conduct market and competitor analysis to stay ahead of the competition in terms of service delivery.
- Handle guest complaints and refer to them as necessary, follow up on corrective/preventive action. Pay attention to detail on special requests by maintaining an updated database on guest profiles, captured through glitches/preferences.
- Assist in planning for future staffing needs and recruiting in line with company guidelines, prepare and administer a detailed induction program for new staff aligned with the aim to have a great start.
- Assist in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation.
- Ensure that a training needs analysis of the team is carried out and training programs are designed and implemented to meet those needs. Carry out probation and formal performance appraisal discussions in line with company guidelines. Coach, counsel, and discipline staff, providing constructive feedback to enhance performance and maintaining good relations by regularly communicating with staff.
- Appraise the appearance, discipline, and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
Pay: AED9,000.00 - AED10,000.00 per month
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