Telemarketing Representative
5 days ago
**Job Summary**:
We are seeking a proactive and results-driven Telemarketing Representative to join our Company. In this role, you will be responsible for reaching out to potential customers, managing outbound calls, upselling products, building sustainable relationships, and meeting personal and team targets.
**Responsibilities**:
- Reach out to potential customers to present our product and service offerings.
- Manage large amounts of outbound calls in a timely manner, ensuring high-quality interactions.
- Follow telemarketing scripts and guidelines to ensure consistency and compliance with regulations.
- Provide accurate information about our offerings, promotions, and benefits to encourage customer interest.
- Build sustainable relationships with customers and engage them by going the extra mile, such as assisting them in opening live accounts and making first-time deposits (FTDs).
- Meet or exceed daily, weekly, and monthly targets for calls made and conversion rates.
- Collaborate with marketing team to align strategies and optimize conversion rates.
- Utilize CRM systems and tools to record and track customer interactions, follow-ups, and outcomes.
- Stay updated with industry trends, market conditions, and competitor activities to identify opportunities and risks.
- Continuously improve telemarketing techniques and strategies based on feedback and performance metrics.
**Requirements**:
- Fluency in Hindi and English is a must.
- Proven experience in sales, customer acquisition, or conversion management in the forex or financial services industry.
- Strong communication and negotiation skills to engage effectively with potential customers and upsell products.
- Ability to manage large volumes of outbound calls while maintaining a high level of professionalism and customer satisfaction.
- Results-oriented mindset with a track record of meeting or exceeding targets and KPIs.
- Familiarity with CRM systems, sales tools, and analytics to track performance and optimize strategies.
- Excellent time management and organizational skills to prioritize tasks and meet deadlines in a fast-paced environment.
- Knowledge of forex trading products and services.
**Benefits**:
- Competitive salary with performance-based incentives.
- Health insurance and other benefits.
- Opportunities for career growth and development.
- Dynamic and supportive work environment.
**Experience**:
- Forex: 1 year (required)
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