Head of Retail

2 weeks ago


Dubai, United Arab Emirates Mano Full time

**Job Purpose**

As Head of Retail, you are responsible for overall success of all the retail operations of MANO, which includes meeting your financial and service targets. You are responsible for maintaining standards - including all Health & Safety practices and procedures, maximising margin potential and identifying and implementing new products and service offers, whilst maintaining the highest level of service.

**Job Duties**
- Develop and implement commercial strategies according to company goals and objectives aiming to accelerate growth
- Conduct market research and analysis to create detailed business plans on commercial opportunities (expansion, business development etc.)
- Understand the requirements of existing customers to ensure their needs are being met
- Act to acquire new customers and manage client relationships (new and existing)
- Collaborate with and coordinate diverse teams (marketing, sales, customer service etc.)
- Build and maintain profitable partnerships with key stakeholders
- Monitor performance of commercial activities using key metrics and prepare reports for senior management
- Assist in setting financial targets and budget development and monitoring
- Plan and oversee MANO promotional events or displays
- Keep abreast of market trends to determine the need for improvements in our Warehouses and MANO
- Analyze sales and revenue reports and make forecasts
- Ensure the store fulfils all legal health and safety guidelines
- Provide cost & sales analysis on all retail stock offering
- Maintain your departmental KPI’s
- Implement cyclical displays to support all in-house promotions and events
- You are responsible for liaising with Marketing and Sales to initiate and implement promotions and events within the Centre
- Liaise with Marketing & Sales for promotional requirements
- Liaise with Marketing & Sales to create promotional offers
- Assist with the development of annual In-house promotion calendar within the retail remit
- Assist with the development of marketing collateral to support in-house promotions
- Maintain an overall 95% client satisfaction rating for all team members

**Requirements**:

- Proven experience as Head of Retail, Retail Manager or in other related managerial position
- Knowledge of retail management best practices
- Outstanding communication and interpersonal abilities
- Excellent command of English
- Excellent organizing and leadership skills
- Commercial awareness
- Experience in the e-commerce, groceries industry is a plus
- Analytical mind and familiarity with data analysis principles
- Excellent knowledge of retail management software (e.g. MS RMS)
- BSc/BA in business administration, sales or relevant field; MSc/MA is desirable



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