Duty Manager

2 weeks ago


Dibba AlFujairah, United Arab Emirates FAIRMONT Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
**KEY ROLES & RESPONSIBILITIES**
- Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
- Assist the Front Office Manager in all aspects of his/her duties
- Ensure repeat guests and other VIPs receive special attention and recognition
- Control room availability, room types, accuracy of room count and rate categories
- Maximize occupancy, revenue & average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
- Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
- Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Interpret computer reports and compile relevant statistics for front office
- Approve upgrades and special amenities in absence of manager
- Maintain inter-departmental relationships to ensure seamless customer service
- Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
- Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
- Work with the HR Manager to ensure productive departmental performance
- Work with Finance in the preparation and management of the department’s budget
- Adhere to OH&S policies and procedures and ensure all direct reports do the same

**Qualifications**:
**PERSONAL ATTRIBUTES**
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity, dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self-starter, coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred

**QUALIFICATIONS**
- Degree from School for Tourism & Hotel Management
- Luxury experience in a 5* hotel is a must

**EXPERIENCE**
- Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level.


  • Duty Manager

    2 days ago


    Fujairah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23010758 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Duty Manager

    19 hours ago


    Fujairah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23011035 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...


  • fujairah, United Arab Emirates NOVOTEL Full time

    Cluster Duty Manager Jobs in Fujairah NOVOTELDescription:As a Cluster Duty Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.Job Responsibilities:Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and...


  • fujairah, United Arab Emirates NOVOTEL Full time

    Cluster Duty Manager Jobs in Fujairah NOVOTEL Description: As a Cluster Duty Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey. Job Responsibilities: Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and...


  • fujairah, United Arab Emirates DoubleTree By Hilton Full time

    Duty Manager Jobs in Fujairah | DoubleTree By Hilton CareersDescription:A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.Job Responsibilities:Occupy the hotel lobby and other public areas, particularly at busy timesEngage Guests in...


  • fujairah, United Arab Emirates DoubleTree By Hilton Full time

    Duty Manager Jobs in Fujairah | DoubleTree By Hilton Careers Description: A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. Job Responsibilities: Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in...


  • Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    The front office supervisor is responsible for **coordinating and overseeing all staff functions pertaining to the front office and reception area**. Their duties may include: - Greeting incoming guests and visitors - Handling the telephone system and computer systems - Handling some part of the accounting section and some basic administration duties -...

  • Duty Manager

    2 weeks ago


    Ras al-Khaimah, United Arab Emirates MOVENPICK Full time

    Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...

  • Sushi Chef

    5 days ago


    Dibba Al-Fujairah, United Arab Emirates FAIRMONT Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Chef De Partie

    4 weeks ago


    Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    As a Chef De Partie (CDP) you are responsible for supporting the Head and Sous Chef in a busy hotelkitchen delivering consistently high-quality food, handling purchase orders, and ensuring that items arriving without authorization are not received. Ensures the highest standards and consistent quality in the daily preparation and keeps up to date with the...

  • Duty Engineer

    3 weeks ago


    Ras Al Khaimah, United Arab Emirates Waldorf Astoria Ras Al Khaimah Full time

    DescriptionThe Duty Engineer manages the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner, ensuring the efficient and safe operation of all plant and equipment. This role is concerned with assisting in the supervision of all repairs, maintenance and new installations, ensuring the safety operations in the...

  • Duty Engineer

    2 weeks ago


    Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hilton Full time

    The Duty Engineer manages the maintenance and repair of the hotel buildings, grounds and contents in a cost-effective manner, ensuring the efficient and safe operation of all plant and equipment. This role is concerned with assisting in the supervision of all repairs, maintenance and new installations, ensuring the safety operations in the hotel. What will I...


  • Dibba Al-Fujairah, United Arab Emirates Dibba Mountain Park and Resort Full time

    Waiter cum Cashier plays a crucial role in ensuring a seamless dining experience for guests while also handling cashier duties efficiently. This role involves providing exceptional customer service, taking orders, serving food and beverages, processing payments, and maintaining a clean and organized dining area. The individual in this role should possess...

  • Duty Manager

    3 weeks ago


    ras al khaymah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Minimum Diploma or equivalent, some college preferred2 years’ front desk/guest service leader experienceMust be fluent in spoken and written English; Russian is an advantageOther languages may be preferredBasic mathematics skillsExcellent communication, problem solving, reasoning and motivational skillsLong periods of standing in the front desk areas and...

  • Duty Manager

    2 weeks ago


    Ras Al Khaimah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Minimum Diploma or equivalent, some college preferred2 years’ front desk/guest service leader experienceMust be fluent in spoken and written English; Russian is an advantageOther languages may be preferredBasic mathematics skillsExcellent communication, problem solving, reasoning and motivational skillsLong periods of standing in the front desk areas...

  • Duty Manager

    3 weeks ago


    ras al khaymah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Minimum Diploma or equivalent, some college preferred 2 years’ front desk/guest service leader experience Must be fluent in spoken and written English; Russian is an advantage Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of...

  • Duty Manager

    7 days ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Duty Manager - Waldorf Astoria Ras Al Khaimah A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when...

  • Duty Manager

    7 days ago


    Ras al-Khaimah, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Duty Manager

    3 weeks ago


    Ras Al-Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    To be an ambassador of the FrontOffice and of the hotel, in and outside the workplace.To ensure the efficient running of theday and evening operations in the hotel.Tooversee directly the ambassador on evening shift of the hotel andthe Front Office operations during the morning / night shift,including the Reception, CID, Bell Desk, Concierge, GuestRelations,...

  • Duty Manager

    7 days ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...