Guest Ambassador
1 month ago
**_Position Summary:_**
**_Key Responsibilities:_**
**Reservations Management**:
- Oversee all aspects of reservations for La Vita Restaurant & Bar, including taking, confirming, and modifying bookings as necessary.
- Ensure that all reservations are accurately entered into the guest database, maintaining up-to-date records of guest preferences and special requests.
**Guest Database Maintenance**:
- Manage and update the guest database, ensuring that all information is accurate and accessible to the service team.
- Analyze guest data to identify trends and preferences, assisting in the development of personalized service initiatives.
**Guest Interaction**:
- Serve as the primary point of contact for guests regarding reservations, inquiries, and special requests, delivering exceptional service and hospitality.
- Engage with guests to ensure their needs are met and to enhance their overall dining experience at La Vita.
**Collaboration**:
- Work closely with the restaurant management team and staff to ensure smooth operations and effective communication regarding reservations and guest preferences.
- Assist in training staff on the importance of guest database management and personalized service.
**Promotional Activities**:
- Support marketing initiatives by utilizing guest data to promote upcoming events, specials, and personalized offers.
- Participate in the planning and execution of special events, ensuring a memorable experience for all attendees.
**Compliance and Safety**:
- Adhere to all hotel policies and procedures regarding guest data protection and confidentiality.Ensure compliance with all health and safety regulations, maintaining a clean and organized workspace.
**_Qualifications:_**
- A minimum of 3 years of experience in a guest services or reservations role within a luxury hotel or upscale dining environment.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
- Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.
- Proficiency in reservation management systems and guest database software.
- Ability to analyze data to identify trends and enhance guest experience.
- Flexibility to work evenings, weekends, and holidays as required.
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